Account Executive, Commercial Services

Lighthouse is on a mission to disrupt commercial strategy for the hospitality industry with its innovative platform. They are seeking a full-time Commercial Services Account Executive to manage a pipeline of independent properties and drive new agreements through consultative sales and market expertise.

Responsibilities

• Build and manage a focused pipeline of premium independent properties across North America, targeting boutique hotels, luxury independents, destination resorts, and influential single assets
• Drive 7–10 new CSS agreements per month through proactive outreach, curated networking, industry events, and referral development
• Identify and prioritize the right targets — properties without dedicated revenue management, those underperforming on direct bookings, or those navigating ownership/management transitions
• Integrate generative AI tools to streamline lead generation, personalize outreach at scale, and enhance the speed and quality of client communications
• Maintain accurate Salesforce records, pipeline hygiene, and forecasting discipline
• Lead discovery conversations that uncover a property's commercial gaps, revenue goals, and operational constraints
• Position CSS compellingly — connecting service tiers (Elite, Weekly, Bi-weekly) directly to each property's business mix, revenue scale, and strategic priorities
• Deliver sharp demos, ROI narratives, and tailored proposals that resonate with Owners, GMs, and Revenue Directors
• Navigate multi-stakeholder buying decisions with confidence, managing timelines and driving deals to close
• Represent Lighthouse at key hospitality events, luxury travel forums, and independent hotel associations to build visibility and demand
• Develop deep expertise in the independent hotel segment — understanding the commercial pressures, decision-making dynamics, and seasonal patterns that drive buying behavior
• Share field insights with product and marketing teams to help shape CSS positioning, packaging, and go-to-market strategy
• Lead with Strategic Revenue Analysis to provide immediate value and diagnostic baselines for potential partners
• Position CSS as a total commercial solution that aligns hotel sales, marketing, and revenue departments toward a unified goal
• Partner with the Director of Onboarding and Operations Managers to facilitate seamless onboarding and ensure long term strategic alignment for every property

Skills

• 1-3 years of sales experience in hospitality technology, SaaS, or hotel operations — with a strong preference for candidates who have sold into or worked within independent hotels
• Hands-on understanding of hotel revenue management, distribution, and commercial strategy — you can have a credible conversation with a Revenue Director or GM from minute one
• Proven high-velocity closing track record — you're comfortable managing a large pipeline and hitting ambitious monthly targets
• Excellent discovery and consultative selling skills — you listen deeply, identify real pain, and connect solutions to outcomes
• Self-starter mentality with strong organizational skills and CRM discipline (Salesforce preferred)
• You are tech-savvy and comfortable integrating AI-driven workflows into daily routines to enhance personal productivity and stay ahead of industry trends
• Comfort navigating independent ownership structures and multi-stakeholder deals in high-touch environments
• Passion for the independent hotel segment — you genuinely believe these properties deserve world-class commercial expertise

Benefits

• Flexible time off: Autonomy to manage your work-life balance.
• 401k matching: Up to 4%.
• Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.
• Vision and Dental Insurance: Dental Buy-up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both.
• Employee Assistance Program: 100% confidential and free.
• Employer paid Short Term Disability + $50,000 Life Insurance
• Parental leave: 12 weeks of company paid primary caregiver leave, 3 weeks of company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.
• Wellbeing support: Subsidized ClassPass subscription.
• Referral bonus: Earn rewards for bringing in new talent.

Company Overview