Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Position Summary
We are seeking a highly organized and proactive Administrative Assistant with experience in operations, regulatory compliance, and cross-functional coordination. This role will support leadership and teams by managing administrative workflows, coordinating activities, and ensuring adherence to internal processes and regulatory requirements. The ideal candidate brings strong attention to detail, training support experience, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
- Provide administrative and operational support to leadership and functional teams
- Manage calendars, schedule meetings, and coordinate logistics across internal and external stakeholders
- Prepare, edit, and maintain reports, including compliance tracking and operational performance documentation
- Maintain organized filing systems for audit-ready documentation and regulatory compliance records
- Support training coordination, including onboarding materials, scheduling sessions, and tracking completion
- Assist in process documentation, updates, and improvements to ensure operational efficiency
- Monitor workflows, track deadlines, and follow up on action items to ensure completion
- Coordinate communication between departments and support resolution of operational issues
- Compile data and assist with reporting related to quality assurance, compliance, and productivity
- Handle confidential information with a high degree of professionalism and discretion
Qualifications
- 3–7+ years of administrative, operations, or business support experience
- Experience in regulated environments (e.g., banking, financial services, healthcare, or compliance-driven industries)
- Strong knowledge of administrative coordination, reporting, and documentation practices
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Experience supporting training programs, process improvement, or project coordination
- Excellent organizational, communication, and multitasking skills
- High attention to detail and ability to work independently
Preferred Qualifications
- Experience with process improvement, quality assurance, or reporting initiatives
- Prior experience supporting call center or operations teams
- Familiarity with regulatory frameworks such as BSA, KYC, CIP, or related compliance programs
Key Competencies
- Organizational excellence and workflow management
- Strong written and verbal communication
- Process improvement mindset
- Critical thinking and problem-solving
- Collaboration and stakeholder engagement
- Time management and prioritization
- Confidentiality and ethical judgment
is an Equal Opportunity Employer/Vet/Disability
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