Fidelity Canada is a leader in mutual funds and ETF management, helping Canadian investors build better financial futures. The Advisor Service Centre Representative Bilingual role involves providing exceptional customer service to investment advisors and their clients, supporting them in their investment strategies.
Responsibilities
- Provide exceptional customer service experience to investment advisors, their support teams and investors in our inbound contact centre
- Work directly with advisors and investors to provide them with the support they need to educate and plan their short-term and long-term investment strategies
- You represent Fidelity as you are responsible for answering our clients’ request for information and directing them to the appropriate department when required on a timely basis
Skills
- Current work authorization for Canada is required for all openings
- College Diploma required (Recent graduates are encouraged to apply) or equivalent experience
- Bilingualism in French and English (verbal and written) is required
- Passion for delivering an exceptional client experience
- Strong desire to learn and grow
- Thrive in a workplace culture that promotes collaboration, diversity and belonging
- Flexible and adaptable
- Analytical and critical thinking skills to solve client problems
- Embrace new technologies
- Strong written and verbal communication skills
- Detail oriented
Benefits
- Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
- Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy.
- Parental leave top-up to 100% of your salary for a period of 25 weeks
- Up to $650 for home office equipment
- Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
- Diversity and inclusion programs, including an active network of Employee Resource Groups
- Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation
Company Overview
Fidelity Canada is a provider of financial services. It was founded in 1987, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://www.fidelity.ca.