About Delos:
Delos Insurance Solutions is transforming the residential insurance industry with advanced technology and data-driven insights. We partner with insurers and agents to provide expanded coverage options and a modern customer experience. As we continue to scale, we are building the operational infrastructure and technology foundation needed to support our rapid growth.
Position Overview:
At Delos Insurance Solutions, we are seeking a dedicated and licensed insurance professional to join our team as a Customer Service Representative. The ideal candidate will hold a California Property & Casualty Insurance License and possess previous experience in customer service within the insurance industry. In this role, you will play a crucial part in our mission to redefine property insurance in wildfire-prone regions, offering unparalleled service to our valued customers.
Key Responsibilities:
- Deliver top-tier, unscripted white-glove service via phone, email, and chat.
- Proficiently navigate carrier websites, HubSpot CRM, SMS, and other omnichannel functions.
- Tactfully handle conflict resolutions and expertly de-escalate client situations.
- Establish and nurture positive client relationships, ensuring all inquiries, cancellations, and confirmations are adeptly managed.
- Document daily challenges and corrective actions in the call-center database.
- Use insights from call-center data to suggest continuous improvement strategies.
Qualifications:
- Minimum of 3 year of insurance customer service experience required.
- Active Property & Casualty (P&C) insurance producer license required in any U.S. state.
- If not currently licensed in California, candidates must be eligible to obtain and maintain a Californian-resident insurance license within 90 days of hire.
- Technical proficiency with platforms such as Slack, Gmail, G-Suite, Adobe Acrobat, Microsoft 365, HubSpot CRM, Zoom, and more.
- Stable High-Speed Internet connection suitable for VOIP.
- Quiet Work-from-Home setup.
- Genuine passion for customer service and effective interpersonal skills.
- Physical capabilities: Regular keyboarding, sharp vision, and ability to communicate using a headset.
Key Attributes:
- A blend of professionalism and punctuality.
- Self-driven with a collaborative mindset.
- Adept problem-solving abilities.
- An optimistic, proactive demeanor coupled with a strong sense of responsibility.
Compensation and Benefits:
· Competitive salary plus equity stock options
· Flexibility to work from anywhere in the United States
· Unlimited PTO, including sick leave and company holidays
· Comprehensive medical, dental, vision, and life insurance (25% paid by employee, 75% covered by Delos including dependents)
· 401(k) retirement savings plan
· Professional development opportunities and tuition assistance
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