Cohesity is a leader in AI-powered data security and management, and they are seeking an AI Software Engineer to drive Digital Innovation through next-generation technologies. The role focuses on developing intelligent tools and systems to enhance support efficiency and transform the customer experience by collaborating with Engineering to simplify user interactions with the product.
Responsibilities
- Collaborate with Engineering to embed Supportability features within products, ensuring seamless customer experiences across capacity planning, upgrades, troubleshooting, and hardware replacement
- Drive self-service capabilities that simplify product usage and empower customers with intuitive solutions
- Connect diverse methodologies to craft creative, integrated solutions for complex challenges
- Apply a deep understanding of support process flows and dependencies to identify pain points and transformation opportunities
- Build dashboards, scripts, telemetry, and accelerated troubleshooting using tools such as Python/Go, Snowflake, Tableau, SFDC, JIRA, and Confluence
- Evangelize the value of supportability by leveraging tools and built-in diagnostics to improve debug efficiency
- (Bonus) Apply AI/ML skills to introduce predictive and intelligent capabilities into the support ecosystem
Skills
- Recently acquired a B.E. or M.Tech. (2025-2026) degree in Engineering or a related field such as Information Technology
- Innovative mindset – ability to think out of the box and fuse diverse approaches to create impactful solutions
- Strong technical expertise in scripting, automation, and data engineering using Python/Go (or equivalent), Snowflake, Tableau, SFDC, JIRA, and Confluence
- Deep understanding of support workflows and dependencies, with the ability to identify pain points and drive process improvements
- Proven experience in building dashboards, telemetry, and troubleshooting tools to accelerate issue resolution
- Ability to evangelise supportability and usability principles, influencing product design and engineering teams
- Excellent problem-solving skills, with a focus on connecting methodologies and delivering integrated solutions
- Strong collaboration and communication skills to work across engineering and support teams effectively
- Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making
- Familiarity with AI/ML concepts and their application in predictive support and intelligent automation
Benefits
- Health and wellness benefits
- Vacation
- Paid holidays and refresh days
- 401(k) retirement plan
- Life and disability insurance coverages
- Other benefits the Company may offer from time to time
Company Overview
Cohesity is a data management technology firm that offers hyper-converged secondary storage solutions for backups, files, and analytics. It was founded in 2013, and is headquartered in Santa Clara, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.cohesity.com/.