Analyst I-IV, IT Digital Transformation & Innovation

WHAT YOU'LL BE DOING

Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties. 

• Support, contribute to, lead, and/or manage IT digital transformation initiatives aligned with organizational goals and operational priorities.
• Promote a culture of experimentation, learning, and innovation within IT to advance modernization efforts.
• Support the development, testing, scaling, and sustainment of innovative ideas that improve technology delivery and business outcomes.
• Support, contribute to, develop, and/or execute communication, readiness, and adoption plans for technology and process initiatives.
• Equip IT managers and staff with tools, resources, and strategies to lead through transformation (scope varies by level).
• Identify potential resistance and develop strategies to increase engagement and adoption.
• Collaborate closely with Organizational Strategy & Projects to align IT transformation initiatives with enterprise priorities, planning cycles, and agency-wide communication.
• Partner with People & Culture and Learning & Development to support change readiness, leadership enablement, and training alignment for technology rollouts.
• Coordinate with internal communications stakeholders to ensure consistent and effective messaging related to IT initiatives.
• Work across IT leadership, technical teams, and business partners to identify opportunities for innovation, efficiency, and continuous improvement.
• Participate in governance, planning, and decision-making forums to represent IT innovation and adoption perspectives.
• Support, contribute to, develop, and/or manage metrics and feedback loops to assess adoption, engagement, and readiness.
• Use data, insights, and lessons learned to continuously refine transformation and innovation efforts.
• Support, contribute to, lead, and/or manage project teams composed of internal and external technical and non-technical staff to ensure successful delivery and adoption.
• Build strong, customer-focused relationships with stakeholders by understanding needs, addressing challenges, and providing timely, effective communication.
• Follow Capital Metropolitan Transportation Authority safety and security policies, integrate safety into all work activities, and report safety or security concerns.
• Perform other duties as required in support of Capital Metro Strategic Goals and the IT Vision, Mission, and Objectives.

• This role is not a project or portfolio management position. Org Strategy & Projects manages enterprise-level projects, timelines, and performance tracking. The IT Digital Transformation & Innovation Analyst IV focuses on how IT leads digital transformation—through innovation culture, change readiness, and clear communication—ensuring that technology-driven change is effectively adopted across the agency. 

WHAT YOU BRING

• Bachelor’s degree in Organizational Change, Information Systems, Communications, Public Administration, Business, or a related field. Additional related experience may substitute for degree on a year-for-year basis up to four years. Related experience and/or industry recognized or professional certifications (e.g., CompTIA, Cisco, Google, LinkedIn Learning, Microsoft and other certification providers) consistent with the required qualification may substitute for educational requirements on a year for year basis for up to four (4) years

• At least two (2) years of progressively responsible experience leading digital transformation, organizational change, or innovation initiatives. 

• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, SharePoint, Teams and Outlook, or similar software

• Experience in a public-sector, transportation, or infrastructure organization preferred. 

• Certification(s) in Change Management, Agile, or related methodologies preferred. 

Knowledge, Skills, and Abilities 

• Demonstrated success facilitating cross-functional collaboration and driving adoption of new systems or processes in a complex environment. 
• Strong written and verbal communication skills, including experience developing and delivering executive and employee-facing messaging. 
• Experience working within structured IT, project, or service management frameworks (e.g., ITSM, Agile, or similar). 

• Familiarity with innovation and continuous improvement practices such as design thinking, Lean, or process improvement. 

• Excellent organization abilities, analytical skills and communication skills including the ability to effectively communicate technical information to a non-technical audience.

• Be self-motivated and seek opportunities for continuous improvement of IT skills and processes.  Be a catalyst and a willing participant of organizational changes.

• Ability to work in a team environment in a matrix organization, partnering well with employees, management, users, vendors, contractors and undertaking duties and tasks as assigned without close supervision.

• Ability to be a positive and constructive contributor in a team-based environment.

• Experience mediating across stakeholders and development team members to align on a solution, escalating as needed.

• Experience of in-depth knowledge & practice applying Agile development methodology.

• Skill in understanding customer needs & articulating them into solutions.

• Ability to use analytical skills and experience making decisions based on imperfect data.

• Knowledge of Information Systems Implementation Lifecycle desired.
• Ability to manage several diverse products simultaneously and prioritize effectively.
• Ability to identify critical risk factors that may impact the product or portion of the project.
• Excellent attention to detail.
• Ability to effectively manage multiple priorities and diverse groups of people and activities simultaneously.

• Demonstrated leadership ability.

Cross Functional Service Impacts Team Member

This position has been identified as a member of the Cross Functional Service Impacts Team.  As a member of this team, the person in this position may be responsible for attending quarterly meetings where Tier 3 and 4 Service Impacts, all Capital Metro Service Changes, and all other large customer-facing projects at Capital Metro, will be discussed. This team will be responsible for ensuring that all facets of our business, both internal and external, are considered and managed effectively, to provide the greatest service possible to our customers. In rare instances, this will require working outside of normal business hours. 

Work Environment and Physical Demands 

Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. This position works with multiple project timelines and is responsible for managing employees performing work of a complex nature. Incumbent must have the ability to stand and sit frequently throughout an eight-hour period, reach vertically for overhead use as well as horizontally. Must be able to use a telephone or headset equipment. Incumbent must be able to lift and move material weighing up to 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions as previously described.

Mobility Status:

As a Remote position, your primary workplace is your home or another location in the state of Texas. The incumbent is expected to work in the office as needed and must have the ability to respond to a CapMetro facility within 24 hours if business needs require. Must be in-office for socialization, strategic collaboration, supervision, oversight, and accountability as needed. Mobility status is subject to change at any time based on business needs or organizational decisions.

At CapMetro, we work to empower, enhance, and serve the region and its communities through the responsible delivery of safe, reliable, high-quality transportation. We are driven by a culture of Safety, Equity, Transparency, Sustainability, and Innovation. These values guide us in our daily activities, and decision-making and position us to be a great community partner and to better serve our riders who trust us to get them where they’re going! 

WHAT’S IN IT FOR YOU 

• Work with a diverse, collaborative, and energetic workforce whose focus is to bring innovation into the industry and how we serve our customers and team members.  
• Utilize our free and reduced-fare transit service to get to the office and then plan to hit the gym (for free) and work with our onsite trainers, before heading back home. 
• If you have children between the ages of 6 months and 6 years old, enroll them in the onsite award-winning Childcare and Learning Center. 

…and much more!   

COMMITMENT TO EQUAL EMPLOYMENT OPPORTUNITY  

CapMetro is an equal employment opportunity employer and committed to creating a welcoming environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state, or local laws. CapMetro makes hiring decisions based solely on qualifications, merit, and organization needs at the time.