At Apple, we believe that dedication, a lively environment, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a huge impact with our customers! Building this environment starts with you!
Role Overview:As an Apple Support College Advisor, you play a pivotal role in supporting a wide range of our popular products, including iPhones, iPads, MacBooks, iMacs, and more. You will be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. This is an opportunity to join a dynamic team and become the go-to expert for our customers.
Key Responsibilities
Customer-Centric Support: Passion for customer service and ownership of the customer experience, including comprehensive issue resolution.
Adaptability: Approach opportunities flexibly and with good judgment.
High Standards: Model high standards and demonstrate quality, honesty, and accountability.
Resilience: Able to navigate difficult conversations and display resilience after challenging situations.
Effective Communication: Potential to effectively tailor communication and style to differing audiences.
Independent Work: Able to self-manage and work independently in a fast-paced, constantly changing environment.
Collaboration: Thrive on a team where expertise is shared, and feedback is welcome.
Time Management: Effective time management, including the ability to multitask, organize, and prioritize.
Technical Proficiency: Able to research and grasp technical information across multiple tools while respecting customer privacy.
Tech Savvy: iOS, Smartphone, Tablet, PC, or Mac experience.
Eager Learner: Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges.
Inclusion and Diversity: Makes space to listen, learn, and amplify diverse perspectives and experiences.
Requirements and Qualifications
Training: Available to attend nine weeks of required part-time virtual training on a fixed schedule that includes weekends (summer training schedules may vary).
Work Hours: Flexible to work three to four-hour shifts during the week between 4:00 p.m. CST and 10:30 p.m. CST, and one eight-hour shift on the weekend, primarily Saturdays, between 7:00 a.m. CST and 10:30 p.m. CST, including holidays.
Schedule Flexibility: Able to flex up or down in weekly hours when school is not in session based on business needs.
Assessment and Background Check: Successful completion of a pre-employment assessment and background check.
Typing Speed: Able to meet a minimum typing speed of 40 WPM while talking with customers.
Workspace: A quiet workspace, ergonomic chair, and desk.
Internet Connection: A hard-wired internet connection directly from a provider with a minimum download speed of 10 Mbps download and 3 Mbps upload at your address, with less than 150 ms latency. Wireless connection to Apple equipment is not allowed.
Benefits
Competitive pay.
Great benefits.
Eligibility to participate in our company stock plan.
Time off.
Employee discount.
Dedicated resources to support your ongoing growth and career development.
Inclusion and Diversity
At Apple, we believe our diverse backgrounds, perspectives, and passions help us create the ideas that move all of us forward. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard, and inspired to do their best work.
Equal Opportunity Employer
Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally-protected characteristics. We do not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
E-Verify Program
Apple participates in the E-Verify program in certain locations, as required by law.
Accessibility
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We maintain a drug-free workplace.
Join us at Apple and be part of a team that's changing the world'one customer at a time. Your passion for technology and dedication to customer satisfaction can make a real difference. Apply today!
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