Application Support Administrator

Sinch is pioneering the way the world communicates, providing customer communication services for businesses. They are seeking an Application Support Administrator to deliver world-class customer support and handle customer interactions efficiently.

Responsibilities

• Handle level-appropriate customer support requests primarily via phone, tickets, and chat
• Escalate support requests as necessary through the appropriate channels
• Document all customer support phone calls/chats via the ticketing system
• Create and maintain customer loyalty by serving customers above and beyond expectations
• Foster a strong working relationship with other departments including but not limited to Sales, Operations and Support
• Exercise good judgement and decision-making at all times in order to consistently deliver superior customer outcomes

Skills

• 1+ year(s) of related experience
• A basic understanding of email receipt and delivery (POP, IMAP, and SMTP)
• Basic knowledge of concepts surrounding email composition, specifically MIME standards and formatting
• Knowledge of email deliverability techniques such as IP and domain reputation, SPF/DKIM authentication, and spam filtering
• Ability to execute commands in multiple programming languages
• Working knowledge of REST APIs and how to integrate with customer solutions
• Foundational understanding of Cloud Computing technologies. Familiarity with the various client and server operating system used by customers (Windows, Linux, Mac OSX)
• Proactive sense of urgency with respect to customer service and communication
• Strong organization, communication, learning, problem-solving, documentation, and follow-up skills
• Ability to work with a physically distributed team and work a flexible schedule to cover shifts

Benefits

• We offer comprehensive market competitive medical, dental, and vision plans.
• Take advantage of our free virtual counseling resources through our global Employee Assistance Program.
• Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• Enjoy a generous paid time off program.
• We offer paid parental leave and family planning support.
• Our flexible remote work offerings allow you to work wherever you are the most productive and successful.
• Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

Company Overview

Company H1B Sponsorship