Cotality is a leading company in the property industry focused on making it faster and more people-centric. The Associate Professional in Inside Sales will work on a phone-based sales team, promoting products and services, engaging with customers, and ensuring exceptional service while processing orders and resolving inquiries.
Responsibilities
- Work on an inside phone-based sales team in the real estate appraisal industry
- Product knowledge: Learn and promote company products and services - www.alamode.com
- Sales Retention: Help existing customers with their annual subscription renewals
- Sales Growth: Engage with existing customers via phone and email to understand their needs and recommend additional suitable products
- Order Processing: Accurately process customer orders, ensure timely follow-up
- Problem-Solving: Address and resolve customer inquiries, complaints, technical issues and business objections of current and prospective customers in a professional and timely manner
- Record Maintenance: Documenting client and prospective client needs, level of engagement, and applicable sales intel
- Customer Service: Provide exceptional service to both customers and prospects
- Collaboration: Work closely with others on the sales team and in other departments to ensure a seamless customer experience
Skills
- 1+ years of customer service experience
- Solid written and verbal communication skills
- Proficient in Google Chrome, Microsoft Word and Outlook with strong email management skills
- Able to ask questions and quickly identify solutions for our customers
- Comfortable with making cold calls to prospective clients
- Strong customer service skills
- Coachable and able to implement changes based on constructive criticism
- Works well in a team environment as well as independently
- Proficient PC skills, including Microsoft Suite
- Technologically adept
- Sales experience preferred but not required
Benefits
- Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
- Up to 16 weeks of fully paid parental leave and a baby stipend.
- Multiple medical plan options with mental health and wellness support offerings.
- 401(k) with company match and vesting after one year.
- $400 annual well-being stipend and tuition assistance up to $5,250.
- Recognition Rewards, Referral bonuses, exclusive discounts and more!
Company Overview
Cotality is a technology firm helping property professionals with data, valuations, surveys and retrofit solutions. It was founded in 2005, and is headquartered in Solihull, Solihull, GBR, with a workforce of 1001-5000 employees. Its website is https://www.cotality.com/uk/ .