Associate Surety Solutions Representative

RLI Insurance Company is a unique player in the insurance industry, dedicated to providing exceptional service and results. The Associate Surety Solutions Representative will deliver front-line operational and customer support for surety underwriters, assisting with inquiries and ensuring alignment with customer needs.

Responsibilities

• Provide basic operational and customer support to administrators, agents, brokers and policyholders
• Effectively communicate via telephone, chat or email with various internal or external channels
• In response to basic inquiries, research and develop the appropriate answer based on customer channel
• Effectively communicate with the Surety Group to ensure proper handling of operational and customer inquiries
• Keep accurate records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken
• In response to inquiries from customers, prepare appropriate response ensuring alignment with the customer’s needs
• Assist with other duties as needed

Skills

• Typically requires a high school diploma; for Agency Operations, P&C license is preferred, and will be required within 3 months of employment
• 0+ years of related experience for consideration[OR] equivalent level of education and experience
• Must have good interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with internal and external customer channels
• P&C Licensing Required
• Ability to provide excellent customer service support in a timely and friendly manner
• Detail oriented with good organizational skills
• Ability to follow procedures as outlined by management
• Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment
• Ability to perform quality work while meeting processing deadlines
• Experience supporting niche insurance products

Benefits

• Employee Stock Ownership plan (ESOP)
• 401(k) — automatic 3% company contribution
• Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
• Paid time off (PTO) and holidays
• Paid volunteer time off (VTO) to support our communities
• Parental and family care leave
• Flexible & hybrid work arrangements
• Fitness center discounts and free virtual fitness platform
• Employee assistance program
• Comprehensive medical, dental and vision benefits
• Flexible spending and health savings accounts
• 2x base salary for group life and AD&D insurance
• Voluntary life, critical illness, & accident insurance for purchase
• Short-term and long-term disability benefits
• Training & certification opportunities
• Tuition reimbursement
• Education bonuses

Company Overview

Company H1B Sponsorship