Simantel is a company focused on providing IT solutions and support. They are seeking an Associate Systems Administrator to manage day-to-day IT infrastructure and support employees, ensuring high system availability and a positive user experience.
Responsibilities
- Assist with deploying and maintaining IT infrastructure
- Assist with support ticket escalations
- Maintain a modern and reliable technology environment
- Collaborate with internal teams to implement new systems
- Troubleshoot and resolve complex, escalated, support requests
- Monitor systems and ticket queue
- Assist in maintaining system performance, reliability, and security standards
- Document processes, configurations, and recurring solutions
- Develop familiarity with backup processes, system monitoring, and access management
Skills
- Familiarity with Proxmox, Ubiquity, and Synology or similar technologies
- Comfortability with command-line, and writing and executing scripts
- Familiarity with Debian Linux and proficiency with macOS and Windows operating systems
- Familiarity with Okta and Microsoft 365
- Familiarity with SimpleMDM, Munki, and AutoPkg, or comparable tools
- Foundational understanding of networking concepts (DNS, DHCP, VLANs, firewalls)
- Basic understanding of security best practices and system hardening
- Ability to follow documented processes and contribute to improving them
- Strong problem-solving skills and attention to detail
- Ability to prioritize tasks and manage time effectively in a ticket-driven environment
Company Overview
Simantel Group Inc. is a marketing and advertising company. It was founded in 1980, and is headquartered in Peoria, Illinois, USA, with a workforce of 51-200 employees. Its website is https://www.simantel.com.