Yardi is looking for a driven Associate Technical Account Manager to join their Public Housing Team, dedicated to supporting organizations that serve communities across the country. In this role, you’ll combine your technical problem-solving skills with a customer-first mindset to help clients get the most out of Yardi’s software solutions.
Responsibilities
- Provide technical software support, set-up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone
- Utilize your problem-solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions
- Apply your communication strengths to earn client trust through responsive support and clear guidance from set-up through ongoing success
- Champion client success by sharing relevant product features, best practices, and personalized guidance
- Collaborate with dynamic teams to quickly escalate and resolve challenges, helping deliver innovative solutions that make a real impact on our clients
- Enjoy a continuous journey of learning as you master our products and industry trends to drive client success
Skills
- Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience
- Comfortable providing live support via phone and email, confidently troubleshooting technical issues
- A proactive problem-solver with a strong customer-focused mindset
- Detail-oriented and process-driven, with a focus on accuracy and efficiency
- Adaptable and flexible; you thrive in fast-paced, ever-changing environments
- Skilled at building strong relationships and earning trust with clients
- Driven to exceed expectations and deliver exceptional customer service
- A quick learner who embraces new tools, technologies, and concepts
- Naturally organized and able to prioritize tasks with clarity and confidence
- Familiarity with property management or real estate software, particularly Yardi
- Hands-on experience with technical support and application troubleshooting
Benefits
- 100% paid employee medical premiums
- Company profit-sharing plan
- Flexible work arrangements
Company Overview
Yardi Systems is an IT company that provides end-to-end property and investment management software and services to the real estate sector. It was founded in 1984, and is headquartered in Ottawa, Ontario, CAN, with a workforce of 10001+ employees. Its website is https://www.yardi.com.Company H1B Sponsorship
Yardi has a track record of offering H1B sponsorships, with 3 in 2026, 13 in 2025, 13 in 2024, 12 in 2023, 14 in 2022, 10 in 2021, 23 in 2020. Please note that this does not guarantee sponsorship for this specific role.