Canadian Bank Note Company, Limited is a provider of secure charitable lottery and fundraising platform solutions. The Bilingual Partner Success Associate will support accounts through the Partner Success Contact Centre, nurturing existing partnerships and aiding in the development of new accounts.
Responsibilities
- Become a Subject Matter Expert (SME) on BUMP’s Digital Raffle Solution
- Develop knowledge of provincial and state raffle regulations
- Communicate and track partner requirements with internal and external stakeholders (e.g., Software Development, Quality Assurance, Marketing Teams, Marketing Agencies, eCommerce and Credit Card Processing Providers)
- Successfully onboard new charitable partners:
- Assist with regulatory licensing process and registration when requested
- Assist with eCommerce storefront design with partner’s creative department and BUMP’s marketing team
- Execute BUMP’s training program to ensure the partner uses the raffle platform as efficiently and effectively as possible
- Product support for online and in-venue digital raffles
- Build strong and trusted relationships with BUMP’s charitable partners
- Assist with incident management follow-up with internal stakeholders and the client
- Help manage equipment inventory, including shipping to and from customer sites
- Various other duties and responsibilities
Skills
- Legally eligible to work in Canada
- Fluent in English and French (speak, read, write)
- Able to travel approx. 1-2 days/month on average
- College diploma in business, marketing or related field
- Proficiency in Microsoft O365 (Outlook, Teams, Word, Excel, PowerPoint, SharePoint)
- 1+ year of experience in a customer service or sales position
- Bachelor's degree in business administration, marketing or related field
- Familiarity with ecommerce platforms
Benefits
- An industry-leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees
- Best-in-class health, medical, and life insurance benefits
- Access to virtual and telehealth services and apps
- Very progressive fertility, adoption, and surrogacy benefits to support all definitions of family
Company Overview
Originally established in 1897 to supply security printed products to the Government of Canada, Canadian Bank Note Company, Limited (CBN) continues to provide goods and services in Canada including: currency; passports and ePassports; driver license and identification cards; biometric solutions; postage stamps; permanent resident cards; visas; and vital statistics documents. It was founded in 1897, and is headquartered in Ottawa, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://www.cbnco.com/.