EF Go Ahead Tours is a company that believes in the transformative power of travel. They are seeking a Bilingual Account Manager who will support Group Coordinators in managing group trips, ensuring a smooth experience for travelers from enrollment through departure.
Responsibilities
- Manage & grow group trips within your own book of business by building a repeat sales pipeline and addressing pre-departure questions
- Build your repeat sales pipeline by utilizing the sales process to encourage Group Coordinators to set up future tours & leveraging recruitment best practices to increase their group size
- Set correct expectations by providing detailed information to travelers to ensure they have a full understanding of each component of the trip prior to departure
- Serve as the liaison between Group Coordinators and internal EF Go Ahead departments by initiating and following up on group requests
- Maintain an in-depth knowledge of our product, processes, and internal systems
Skills
- Fluent in both written and spoken Spanish and English
- A self-starter who is confident and decisive when faced with a challenge
- An adaptable team player who embraces change with flexibility and focus
- A positive presence with strong verbal & written communication skills
- A creative problem solver with a Nothing is Impossible attitude & solutions-oriented mindset
- A fan of details and organization
- A natural relationship builder who can foster loyalty
- A competitive mind who is always on the hunt for new business opportunities and is eager to contribute to pipeline growth
- A goal-hitter who understands how to get the job done
Benefits
- Four weeks paid vacation your first year
- Ten paid holidays
- Two floating holidays
- 25% company match on your 401(k) contributions
- Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
- Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
- Access to fertility care and family-building support
- Wellness benefits including a yearly fitness reimbursement
- Frequent social and learning events, including access to our employee-run resource groups
- Robust Employee Assistance Program
- Tenure-based sabbatical eligibility
- EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
- Discounts at local venues and businesses
Company Overview
EF Go Ahead Tours is a travel and tourism company. It was founded in 1990, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 201-500 employees. Its website is https://www.goaheadtours.com/.