Bilingual Claims Care Representative I

HomeFirst Agency, Inc. is a leading insurance agency offering a wide range of insurance products. The Claims Care Representative I provides excellent customer service to policyholders, assisting them in the claim setup process and ensuring accurate information is recorded.

Responsibilities

• Assists and supports adjusters and management with administrative tasks included but not limited to: Mailing checks and letters, Compiling paperwork, Providing necessary forms required on a claim
• Assists with mailing of new claim paperwork
• Documents receipt of mail, emails, and faxes
• Acquires and uploads declaration page to claim file
• Completes claims reported to third party vendor assigning claims numbers to the files
• Uploads documents received on policyholder’s claims to claim file; notifies assigned adjusters of information received
• Serves as the first point of contact for policyholders reporting a new claim
• Sets expectations and next steps to policyholder; explains documentation and other information needed for claim process
• Creates new claim reports by collecting detailed information about a loss and verifying policyholder’s contact information
• Demonstrates empathy and sensitivity when dealing with policyholders who may be experiencing stress or loss, helping to build trust and maintain a positive customer relationship
• Accurately enters loss information into the claims system and generates a claim number
• Other duties as assigned

Skills

• High School diploma or equivalent
• 0-2 years of related experience preferred, but not required
• Must have strong computer skills with ability to navigate Microsoft Office Suite
• Ability to communicate effectively and efficiently via phone, email, and person to person
• Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken
• Ability to manage multiple and/or conflicting responsibilities
• Great attention to detail, organizational skills, and time management
• Good sense of urgency and follow up
• Ability to handle stressful situations
• Ability to work in a team environment
• Bilingual in English and Spanish a plus, but not required
• Claims experience helpful, working knowledge of AS/400 and basic understanding of insurance a plus

Benefits

• Medical and Dental Plan with Prescription Coverage and Vision.
• Competitive benefits including 401(K) includes 100% company match of the first 4%.
• Paid time off days (PTO), maternity/paternity leave, and holidays.
• Community involvement including Volunteer Paid Time Off (VTO).
• Tuition Assistance for your first degree.
• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
• Collaborative and energetic work environment.
• Professional development and promotional opportunities.
• Qualifies for quarterly company profit sharing.
• Full-time team members have the flexibility to create their own health, dental, and vision benefits package.
• HomeFirst Agency provides competitive 401(k) programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals.
• Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
• At HFA, we encourage holistic wellness with physical, nutritional, social, financial, spiritual, and occupational programs available online or in-person for team members.

Company Overview