Bilingual Recovery Representative - ESC

Information Services Corporation ISC is a leading provider of registry and information management services for public data and records. They are seeking a Bilingual Recovery Representative I to manage recovery files, coordinate repossession and liquidation of assets, and handle customer interactions while ensuring compliance with recovery processes.

Responsibilities

• Work with the supply chains such as bailiffs, auctions, tow companies and skip tracers related to the repossession, transport and liquidation of moveable assets
• Follow recovery process and apply all applicable rules
• Interact with client customers and work with clients to action and resolve client customer inquiries such as voluntarily surrendering units, redemptions and escalating any complaints to the Recovery Manager
• Manage file assignments to ensure that company obligations are met. Files are assigned based on client customer’s last name (no specialty in terms of specific clients supported)
• Review and authorize supplier costs / invoices such as storage, transportation, priority liens, bailiff fees etc. within their cost limits
• Support the corporate quality and continuous improvement process by having consistent general knowledge of the industry and the different laws pertaining to each province
• Perform necessary tasks related to quality control parameters by ensuring all processes are followed
• Recovery Representatives can escalate questions to Recovery Representative II or the Recovery Manager
• Other administrative duties, as required

Skills

• Ability to speak, write, and read in French & English fluently is required
• Some post-secondary education coupled with 1-3 years of experience
• Demonstrated proficiency in reading comprehension and basic mathematical skills, written and oral communication, excellent telephone etiquette and ability to think quickly on your feet
• Attention to detail, teamwork, problem solving, decision making, critical thinking, job task planning and organizing, computer use, continuous learning
• Experience using Windows, General office equipment, Microsoft Outlook, Microsoft Word, Microsoft Excel, Internet Explorer
• Ability to work in a fast-paced environment, work under pressure, tight deadlines

Benefits

• Competitive salary and benefits package
• Career development opportunities
• Education support
• Hybrid work schedule
• Recognition programs
• New modern workspace close to transportation

Company Overview