Bilingual Remote Care Coordinator (Certified Medical Assistant)

About TimeDoc Health:Founded in 2015, TimeDoc Health is a leader in Virtual Care Management (VCM) for healthcare providers - one of the largest new markets in healthcare. We enable providers to deliver truly continuous, comprehensive care by helping them establish care management programs for patients with chronic and behavioral health conditions. Our solution combines a care management SaaS platform, remote patient monitoring devices, and digital care management services to provide the personal touch often missing in healthcare. Are you ready to have a huge impact on thousands of patients' lives? Apply now to get started!Who You Are:You are a clinical professional with a track record of delivering high-quality patient care. You possess strong active listening and critical thinking skills that enable you to understand and respond with exactly what patients and providers need. You are an incredible communicator, collaborator, and succeed in delivering patient and provider value. You know exactly what it takes to deliver our solutions. You are passionate about delivering patient-centered care, and you like your work to make a difference. You thrive in a dynamic, fast-paced, team-oriented, and remote environment.The Ideal Candidate Demonstrates the Following Core Competencies:

• Accountability: Demonstrates ownership, commitment, and follow-through in achieving results.
• Attention to Quality and Accuracy: Produces accurate, complete care plans, EMR communications, and other deliverables. Identifies opportunities to improve processes or outcomes.
• Relationship Building: Successfully manages interactions by being aware of your emotions and those of others. Builds strong relationships with patients.
• Collaboration: Works effectively across functions and teams; champions best practices.
• Adaptability: Resilient; willing to learn from others; optimistic and adaptable.
• Personal Organization: Allocates your time efficiently, handling multiple patients, demands, and competing priorities.
• Care Coordination Knowledge: Understands the care coordination functions, processes, and relevant technologies (e.g., TimeDoc, Alvaria, EMR, GSuite).
• Feedback-Driven Growth & Learning: Actively seeks feedback to improve performance and is committed to continuous learning and professional growth.
• Motivational & Supportive: Uses motivational and supportive communication strategies to encourage behavior change and patient empowerment.

Key Strengths:

• Problem-Solving & Organizational Skills: Demonstrates strong analytical abilities and excellent organizational skills to support patient care.
• Communication & Interpersonal Skills: Communicates effectively with patients and team members, fostering strong relationships.
• Independent & Team Contributor: Capable of working both independently and collaboratively, inspiring others and encouraging their growth.
• Proficiency in Technology & Software: Skilled in relevant software, with the ability to quickly learn new tools and processes.
• Ability to Learn Quickly: Adapts quickly to new workflows, software, and processes in a rapidly evolving environment.
• Expressing Empathy: Demonstrates understanding and acceptance of others' perspectives to provide compassionate care.
• Ability to Inspire Growth in Others: Supports and encourages growth in others through coaching, collaboration, and positive reinforcement.
• Developing Discrepancy / Supporting Self-Efficacy / Rolling with Resistance: Utilizes patient-centered dialogue that gently explores readiness for change and reinforces each individual's ability to succeed.
• Subject Matter Expert Potential: Demonstrates enthusiasm for building expertise and becoming a go-to resource for care coordination practices and tools.

The Role (In a Nutshell):As a care coordinator, you will work with chronically ill patients to provide comprehensive care coordination while uncovering and addressing barriers to care through innovative, holistic interventions. This role requires you to think creatively to help patients find resources that address their specific barriers, educate them about their conditions, and coordinate treatment plans with physician offices as neededThis role requires a patient-focused individual who possesses a compassionate nature, general knowledge of healthcare practices, and is able to work virtually to deliver high-quality patient care coordination services. You must be comfortable handling a high call volume and meeting standard productivity goals as outlined by your leader.Responsibilities:

• Conducting monthly CCM phone calls with patients, practices, pharmacies, etc. to ensure that your patients are getting what they need between office visits. Expect to spend 7-8 hours on the phone daily.
• Creating and/or revising personalized care plans for each patient you call, in coordination with the practices and providers you support.
• Identifying social determinants of health, gaps in care, and eligibility for assistance or other referral services for each of your patients. Collaborating with office staff, other community programs, and resources to address all of these effectively.
• Empowering patients to take charge of their own wellness and goals in the context of their care plan.
• Making approximately 30-50 phone calls daily to yield the 15 patient interactions necessary to complete 20 minutes of CCM service for the month.
• Maintaining your patients' privacy, confidentiality, and safety, and adhering to ethical, legal, and accreditation/regulatory standards at all times.

Requirements:

• At least 1 year experience as a CMA/RMA, with an active accreditation/certification.
• Exceptional verbal and writing skills in English and Spanish, including accurate spelling and grammar.
• Technology experience - preferably with multiple EMR/EHR systems, and familiarity with Microsoft Office, Google Suite products.
• Highly professional on the phone, with the ability to maintain a compassionate and engaging tone.
• Exceptional verbal skills - able to explain our services with confidence, speak clearly, confidently, and have a friendly phone demeanor.
• Highly self-motivated, organized, and able to work independently.
• Experience serving a geriatric population is a plus.
• Case management or care coordination experience is a plus.

General Working Conditions:

• Able to work a 40-hour schedule (Monday through Friday).
• Must have a private home office that allows you to speak privately and maintain confidentiality with patients (no distractions or interruptions).
• Must have a second monitor, fast and reliable internet (50mbps or more).
• We will provide you with a company laptop and all necessary software to perform the role.

We offer:

• Our benefits include medical, dental, vision coverage, paid time off, and paid holidays.
• A culture that will have you coming back for more - From online spirit week, to chat rooms filled with cake recipes, we've built a vibrant community that allows workers to connect on a personal level both in-person and from their home offices.
• A team that believes in the GROWTH mindset - Grit: having a passion & perseverance for long-term goals; Results: focusing on delivering tangible results for our patients, clients and business; Openness: providing our employees with an environment that is transparent and open in communication.
• A great place to build a career - As TimeDoc grows, we are committed to promoting from within
• A passion for the intersection of the worlds of medicine and tech
• A mission that you can believe in - helping keep patients healthy and out of the hospital is why we do what we do

.TimeDoc Health is an Equal Opportunity Employer. TimeDoc Health does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need.
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