Join the V Team Life: Empowering Innovation and Creativity
At Verizon, we're not just a company - we're a community of innovators, thinkers, and doers who are passionate about making a difference. As a leading telecommunications company, we're constantly pushing the boundaries of what's possible, and we're looking for talented individuals like you to join our team. As a Bilingual Supervisor - Inside Sales, you'll play a critical role in driving business results, leading a team of bilingual representatives, and delivering exceptional customer experiences.
About the Role
In this remote role, you'll be responsible for managing a team of bilingual Business Sales and Billing representatives across multiple call centers. You'll be the driving force behind acquiring, growing, and retaining business customers, while also coaching and developing your team to achieve outstanding performance and efficiency metrics. As a seasoned leader, you'll be motivated by challenging goals and driven to find innovative ways to improve business results every day.
Key Responsibilities
- Lead bilingual representatives to acquire, grow, and retain customers, while delivering exceptional customer service.
- Coach representatives to leverage tools and drive positive customer outcomes, analyzing data to inform your coaching and development strategies.
- Drive close rates, exceed net revenue targets, increase customer satisfaction, and drive productivity metrics, while managing revenue write-down and improving positive actions metrics.
- Foster an environment that encourages employee engagement, prioritizing the employee and customer first to deliver outstanding experiences.
- Perform consistent and timely coaching and development in an organized and well-detailed manner, promoting a collaborative and inclusive work environment.
- Manage union employees and work flexible schedules, including nights and weekends as needed.
- Travel to multiple centers along the East coast as required, with occasional in-person trainings and meetings.
Essential Qualifications
To succeed in this role, you'll need to have:
- A Bachelor's degree or four or more years of relevant work experience.
- Bilingual fluency in English and Spanish, with the ability to pass a Spanish assessment.
- Four or more years of relevant work experience, with a strong understanding of general internet concepts, such as data speeds, popular consumer apps, and over-the-top (OTT) applications.
- Experience working with Microsoft Office applications, including Word, Excel, and PowerPoint.
- A willingness to work flexible schedules, including nights and weekends as needed, and travel to multiple centers along the East coast.
Preferred Qualifications
While not essential, the following qualifications will make you an even more competitive candidate:
- A degree in a relevant field.
- Two or more years of supervisory experience in a sales support/customer service call center environment.
- Experience coaching and developing employees in a sales environment, providing skills, support, and motivation.
- Excellent oral and written communication skills.
What We Offer
At Verizon, we're committed to providing our employees with a comprehensive benefits package that supports their well-being, career growth, and financial security. Our benefits include:
- Health and wellness benefits.
- Short-term incentives and 401(k) Savings Plan.
- Stock incentive programs and paid time off.
- Parental leave, adoption assistance, and tuition assistance.
- Award-winning total rewards package.
As a Bilingual Supervisor - Inside Sales, you'll be eligible for a competitive salary, with a compensation range of $60,900 to $113,100 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is a commission-based position, with the potential to earn more.
Company Culture
At Verizon, we're proud to be an equal opportunity employer, celebrating our employees' differences and promoting a collaborative, inclusive environment. We're committed to fostering a sense of belonging, where everyone feels valued, connected, and empowered to reach their potential. Our diversity and inclusion page has more information on our initiatives and values.
Career Growth Opportunities
As a Bilingual Supervisor - Inside Sales, you'll have opportunities to grow and develop your skills, advancing your career within the company. You'll be part of a dynamic team that is passionate about innovation and customer satisfaction, with opportunities to take on new challenges and responsibilities.
Work Environment
In this remote role, you'll work from home with occasional in-person trainings and meetings. We're committed to providing a flexible and supportive work environment that allows you to thrive and succeed.
Conclusion
If you're a motivated and experienced leader who is passionate about delivering exceptional customer experiences and driving business results, we encourage you to apply for this exciting opportunity. As a Bilingual Supervisor - Inside Sales, you'll be part of a dynamic team that is shaping the future of telecommunications and making a real difference in people's lives. Apply now and take the first step towards a rewarding new role!
Apply Now