Mindful Care is seeking a Billing Support Specialist to support our revenue cycle team. This role is responsible for providing comprehensive billing support to patients, internal departments, and insurance carriers. You will be managing a high volume of inbound and outbound communications via phone and email, facilitating the collection of accounts receivable, and ensuring accurate insurance verification and authorization processes.
Our Billing Support Specialists:
Patient and Interdepartmental Communication:
- Answer inbound and make outbound phone calls to patients regarding billing inquiries, outstanding balances, and payment arrangements.
- Respond to patient emails concerning billing questions and provide clear, concise explanations.
- Serve as a primary point of contact for interdepartmental communication related to billing issues, ensuring seamless coordination between clinical, administrative, and billing teams.
- Address and resolve patient billing complaints and concerns with empathy and professionalism.
Accounts Receivable & Collections:
- Actively pursue collection of outstanding accounts receivable and patient balances through phone calls, emails, and other appropriate communication methods.
- Negotiate payment plans with patients in accordance with company policies.
- Document all collection activities accurately and thoroughly in the billing system.
- Identify and escalate complex collection issues to management as needed.
- Insurance Verification & Eligibility:
- Verify patient insurance eligibility and benefits prior to services being rendered.
- Obtain and document necessary authorizations for services, including but not limited to Genesight testing & TMS services.
- Communicate insurance requirements and patient financial responsibilities clearly to patients.
- Troubleshoot and resolve insurance-related denials or discrepancies on the front end.
- Billing Process Management:
- Assist with the accurate and timely submission of claims to insurance companies.
- Review patient accounts for billing accuracy and identify any discrepancies.
- Provide support for all front-end billing processes, ensuring smooth workflow and accurate data entry.
General Support:
- Maintain strict confidentiality of patient information.
- Perform other billing-related duties as assigned to support the revenue cycle department.
Your Qualifications:
- Excellent verbal and written communication skills with a professional and empathetic demeanor.
- Strong negotiation and problem-solving abilities.
- Proficient in medical billing software and electronic health record (EHR) systems.
- Solid understanding of billing codes.
- Ability to work independently and as part of a team in a fast-paced environment.
- Exceptional organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) and EHR.
Hours:
- Applicants must be available to work during operating hours (4am-9pm EST); shifts will be assigned by the Billing Support Manager.
Compensation:
- $4/hour
- Contract position
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Why Join Mindful Care
At Mindful Care, we prioritize the well-being of our employees and offer a supportive environment that encourages professional growth and development. Join us in making a meaningful impact on the lives of our patients while enjoying a fulfilling career.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.