Bloomingdale's Credit Customer Care Specialist, Full time -Hybrid Flex. Various Schedule W/ 4 of 8 weekend days

Macy's is a storied company that has been part of memorable moments for over 160 years. They are seeking a Bloomingdale’s Credit Customer Care Specialist to provide a personalized and unique customer experience by addressing credit-related inquiries through various communication channels.

Responsibilities

• Deliver an exceptional customer experience by warmly greeting and engaging with customers, ensuring every interaction is friendly, sincere, and professional
• Respond promptly and empathetically to inbound calls, chats, and emails, addressing customer concerns efficiently and with understanding
• Promote and communicate current sales, loyalty programs, and special offers to enhance the customer experience
• Conduct thorough account investigations to resolve issues related to credit reports, billing discrepancies, payments, account balances, and other credit-related matters, ensuring timely follow-up as needed
• Accurately document and update customer data, communications, and case details in agent desktop platforms
• Apply an entrepreneurial mindset and empowered decision-making to efficiently manage customer accommodations
• Maintain consistent, dependable attendance and punctuality
• Flexibly support customer interactions across phone, chat, and email as business needs evolve

Skills

• Minimum of one year experience in customer service or a related field, preferably in the credit services industry or luxury selling preferred
• Able to work a flexible schedule including evenings & weekends
• Empathic, patient, and professional while dealing with customers, especially in stressful situations
• Strong organizational skills to manage multiple tasks with moving parts
• Flexible and able to use sound judgment in ambiguous situations, and be able to manage multiple projects at once while maintaining superior results
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel
• Occasionally required to move about the workplace and reach with hands and arms
• Requires close vision
• Demonstrates strong written and verbal skills to ensure clear, continuous communication with customers, teammates, and cross-functional partners
• Builds positive relationships and collaborates effectively with colleagues at all levels across departments
• Approaches challenges and opportunities with creativity, strategic insight, and technical thinking
• Maintains accuracy and attention to detail in daily tasks, reporting, and achieving business objectives
• Adapts quickly to evolving customer needs and changing business priorities
• Accurately completes financial transactions and solves practical problems across diverse sales scenarios
• Partners with stores, suppliers, distribution centers, buyers, and senior executives to address complex or urgent matters

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Company Overview

Company H1B Sponsorship