Five9 is a leading provider of cloud contact center software, dedicated to enhancing customer experiences. The Business Development Representative will generate sales opportunities for the Small/Mid-size and Enterprise Sales Teams by qualifying leads and making a high volume of calls daily, contributing to the overall success of the sales organization.
Responsibilities
- Qualifying OUTBOUND leads from Marketing and converting them into sales opportunities
- Meeting quota of qualified sales opportunities for Five9's field sales team
- Make 50-80 calls per day, with additional touch points by e-mail
- Proactively and promptly process all leads to with the appropriate disposition
- Qualify prospects based on established criteria of Fit, Budget, Authority, Need and Time, and gather critical sales intelligence
- Deliver consistently against quota, despite imperfect systems and processes
- Initiate relationships and develop rapport with prospects by anticipating needs and understanding unique customer environment
- Effectively articulate the Five9 value proposition by phone and e-mail
- Continuously log activities and intelligence into Salesforce.com
- Proactively provide focused feedback on every aspect of the business including sales tools, prospect intelligence, and results from marketing campaigns
- Work closely with the sales and marketing teams to continuously improve demand generation processes and best practices
Skills
- Bachelor's degree required
- Work experience in a lead generation setting
- High-caliber cold calling skills
- Familiarity with common office software and CRM
- Proven track record of achieving corporate quotas and goals
- Ability to handle objections and educate prospects in a consultative manner
- Demonstrated curiosity, resourcefulness, motivation, and initiative
- Professional business acumen, strong communication skills, strong presence, and confidence
- Highly team oriented – must be able to accept and contribute new ideas
- Excellent time management with ability to multi-task, prioritize, etc
- Experience selling enterprise products/services, especially SaaS, or other technology is a plus
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment.
- Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
- Generous employee stock purchase plan
- Paid Time Off
- Company paid holidays
- Paid volunteer hours
- 12 weeks paid parental leave
Company Overview
Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions. It was founded in 2001, and is headquartered in San Ramon, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.five9.com.