State Farm is a leading insurance company committed to helping people and investing in communities. They are seeking a Claim Specialist to assist customers through the claims process, which includes investigating, evaluating, negotiating, and settling claims while providing remarkable service.
Responsibilities
- Investigating, evaluating, negotiating, and settling claims
- Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages
- Handling high-volume inbound and outbound calls, tailoring each conversation to the specific merits and details of the claims being handled, written correspondence and/or various electronic media
- Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
- Supporting our customers through personalized, caring, and simple interactions
Skills
- Bachelor's degree in a related field is preferred or equivalent work experience
- Experience as a Claim Specialist in the insurance industry, specifically in auto and/or property claims
- Proficiency in using CCC, Xactimate, XactContents, and other estimating/evaluation software tools
- Strong knowledge of auto and/or property insurance policies, coverage and claim handling practices
- Familiarity with state or local regulations and compliance requirements
- Proven ability to assess damages, estimate repair costs, and negotiate settlements
- Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
- Proven effective empathy and de-escalation skills to handle difficult/emotional conversations with a customer-minded focus
- Detail-oriented with strong organizational and analytical skills
- Strong critical thinking and decision-making skills
- Ability to multi-task across technical platforms
- Accountability
- Resourcefulness
Benefits
- State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan.
- All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
- Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
- Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more.
- You can also start a savings account or consider financing through our State Farm Federal Credit Union!
- You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off.
- With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
- We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
- Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.
Company Overview
At State Farm®, our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. It was founded in 1922, and is headquartered in Bloomington, Illinois, US, with a workforce of 10001+ employees. Its website is https://www.statefarm.com/careers.