Client Implementation Specialist (French-Speaking)

OpenTable is an industry leader with a passion for helping restaurants thrive. The Client Implementation Specialist is responsible for the successful onboarding of restaurant partners, utilizing a consultative approach to configure and deliver training on OpenTable products.

Responsibilities

• Enthusiastically contact our restaurants and guide them through the onboarding process
• Work with our restaurant partners to configure the OpenTable system to their needs
• Use phone and online tools to train key restaurant staff with an emphasis on specific ways the restaurant can use OpenTable to optimize their operations
• Provide administrative and coordinator functions related to Global Onboarding program including scheduling training activities, content collection, and software implementations
• Work with restaurant staff and potential 3rd parties to deploy the OpenTable RestRef widget
• Work with internal partners to help develop and refine the Onboarding program
• Effectively handle a queue of restaurants to reduce time-to-onboarding
• Communicate status of tasks and the backlog to peers and a broader community
• Works closely with OpenTable's Sales, Customer Success, Customer Support and Billing teams to eliminate customer pain points

Skills

• 1+ years experience, preferably in a support, implementation or hospitality role
• Experience training non-technical customers on the use of software
• Understanding of restaurant operations a must with direct restaurant experience helpful
• Ability to make ethical decisions based on key facts in potentially ambiguous situations
• Proven ability to drive projects through to completion
• Ambitious to get things done with minimal supervision
• Good phone and tele-presence required for effective training and implementation
• Fluency in both French and English is a requirement for this role
• Excellent organization, documentation and time management skills
• College degree preferred

Benefits

• Work from (almost) anywhere for up to 20 days per year
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off
• Private health and dental insurance
• Life and Disability insurance

Company Overview