TrueML is seeking a proactive Client Services Specialist to serve as the operational backbone of their client-facing department. In this hybrid remote role, you will coordinate client inquiries, manage data integrity, and provide administrative support to ensure high-quality client experiences.
Responsibilities
- Act as a primary point of contact for client inquiries, ensuring all professional correspondence is handled with clarity and speed
- Manage and audit client accounts with a high degree of accuracy
- Assist leadership with report generation, document management, and ensuring compliance across multiple digital platforms
- Manage multiple tasks simultaneously, ensuring that deadlines are met and nothing falls through the cracks
- Assist collections specialists with settlement offers and account notations
Skills
- 1–3 years of administrative or client service experience, ideally in collections, fintech, or financial services
- Excellent verbal/written communication and strong organizational habits
- Proficiency in standard office software (Excel/Google Sheets is a must) and CRM tools
Company Overview
TrueAccord uses behavioral analytics, machine learning and an omni-channel digital approach to collections. It was founded in 2013, and is headquartered in Lenexa, Kansas, USA, with a workforce of 201-500 employees. Its website is https://www.trueaccord.com.