Azerion is a global digital entertainment and media platform, and they are seeking a Client Services Manager to drive client retention and revenue growth. This role involves managing client relationships, collaborating with internal teams, and delivering tailored digital advertising solutions.
Responsibilities
- Serve as the primary point of contact for key clients, ensuring timely and professional communication
- Build and maintain strong relationships with stakeholders, proactively addressing concerns and identifying growth opportunities
- Develop a deep understanding of clients' industries, target audiences, and marketing objectives to drive tailored solutions
- Lead quarterly business reviews (QBRs), strategy sessions, and educational workshops to foster long-term partnerships
- Collaborate with clients to define measurable digital KPIs aligned with their overarching business goals
- Work cross-functionally with internal teams to ensure campaign strategy, execution, and performance exceed expectations
- Oversee the media planning and execution of programmatic and digital advertising campaigns, ensuring accuracy, timeliness, and budget adherence
- Analyze performance metrics and provide actionable insights to optimize campaign outcomes
- Identify new revenue opportunities, including upselling additional services and expanding product adoption
- Partner with Sales Directors to develop customized proposals and presentations that demonstrate value
- Work closely with commercial teams to support contract renewals, pricing strategies, and budget planning
- Partner with internal stakeholders across Sales, Trading, Analytics, Product, and Marketing to ensure seamless service delivery
- Lead internal meetings, campaign kick-offs, and post-campaign analyses to drive continuous improvement
- Ensure internal teams are aligned with client expectations, priorities, and strategic goals
- Stay ahead of industry trends, including advancements in programmatic buying, adtech, and digital marketing
Skills
- 1-4 years of experience in client services, account management, or media planning within an adtech, programmatic, or digital marketing environment
- Understanding of DSPs, SSPs, audience targeting, and data-driven advertising strategies
- Experience managing a portfolio of enterprise clients or a book of business
- Ability to translate data into actionable insights and communicate performance results to both technical and non-technical stakeholders
- Proven success in upselling and revenue growth, with experience presenting to senior-level executives
- Strong organizational skills, with the ability to manage multiple accounts, projects, and deadlines simultaneously
- Excellent communication and presentation skills, with a client-first mindset
- Proficiency in Google Suite, Microsoft Office (Excel, PowerPoint), and project management tools (e.g., Asana, Monday.com, Jira)
- Experience leading and mentoring junior team members
- A proactive, solution-oriented attitude with a passion for digital innovation
Benefits
- 401(k) contributions
- Health insurance
- 24 vacation days
- 2 days volunteering leave
- Team lunches from Uber eats covered up to $25 per office day!
Company Overview
Azerion is a media- and technology company that provides safe, reliable and valuable content on a European scale with local presence. It was founded in 2014, and is headquartered in Schiphol, Noord-Holland, NLD, with a workforce of 1001-5000 employees. Its website is http://www.azerion.com/.