Position Summary:
The Clinical Research Recruitment Manager plays a pivotal role in overseeing the operational excellence of the Patient Recruitment department. This position involves the management and leadership of processes dedicated to continuous improvement in the department, with an emphasis on delivering exceptional patient customer service, developing engagement and recruitment strategies, and coaching and training employees.
Key Responsibilities:
- Reviews and develops an understanding of Rovia’s clinical research study protocols and inclusion/exclusion criteria.
- Develops and executes plans to meet or exceed enrollment goals provided by the sponsor and/or Rovia.
- Implements and upholds recruitment best practices to ensure seamless call flow, efficient inquiry handling, and compliance with relevant regulations and guidelines.
- Monitors key recruitment metrics and performance indicators to evaluate the effectiveness of enrollment efforts and initiate data-driven improvements.
- Collaborates with sponsors, investigators, and site research teams to comprehend study requirements and tailor recruitment plans accordingly.
- Identifies target patient populations and recruitment channels based on study protocols and therapeutic areas.
- Ensures adequate training and coaching of patient recruitment staff.
- Manages advertising activities in conjunction with the marketing department to develop materials according to sponsor and IRB guidelines.
- Documents and informs the research staff regarding identified trends in pre-screening, screen failures, and patient populations.
- May perform other job-related duties as requested or required.
Skills/Abilities:
- Sound knowledge of medical terminology.
- Knowledge of Good Clinical Practice (GCP) and FDA and HIPAA policies and practices.
- Excellent interpersonal skills to work effectively with colleagues, clinicians, patients, administrators, auxiliary personnel, regulators, monitors and sponsors.
- Strong writing abilities to create scripts and document processes.
- Comfortable coaching peers and providing direct, constructive feedback.
- Proficient in the use of Microsoft Office and Excel.
- Proficient in using social media (Facebook, Instagram, etc.) for clinical research recruitment purposes.
Education and Experience:
- Bachelor's degree in a relevant field, or equivalent years of experience managing patient recruitment teams preferred.
- 4+ years of patient recruitment experience required.
- 2+ years of patient recruitment management experience required.
- Experience in a multi-site research organization preferred.