Collections Advocate, Bilingual, Hybrid Flex - Various Schedules, w/ Weekends Days

Macy's is a storied company that has been a part of American culture for over 160 years. They are seeking a Bilingual Collections Advocate who will handle collection activities on incoming and outgoing calls, assisting customers with delinquent accounts and performing investigative work to locate customer contact information.

Responsibilities

• Receive and/or make telephone connections with customers on delinquent accounts
• Communicate with other departments within MCCS to research customer delinquent accounts
• Assist with on-the-job training of new associates and cross training
• Regular, dependable attendance and punctuality
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills

• High school diploma or general education degree (GED) required
• Excellent communication skills required
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Must be able to speak effectively before groups of customers or employees of organization
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry
• Ability to carry out instructions furnished in written, oral, and diagram form
• Must be able to solve problems involving several concrete variables in standardized situations
• Ability to provide outstanding customer service to external and internal customers on a consistent basis
• Ability to take control of and resolve customer issues utilizing active listening skills
• Ability to adapt quickly to changing customer expectations and needs
• Ability to be a self-starter who is comfortable taking the initiative
• Strong decision-making abilities
• Strong analytical skills
• Ability to navigate multiple computer applications and work from a dual monitor setup
• Ability to complete financial transactions accurately and proficiently
• Ability to work a flexible schedule based on department and Company needs
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel
• Occasionally required to move about the workplace and reach with hands and arms
• Requires close vision
• One to three months related experience and/or training is preferred

Benefits

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Company Overview

Company H1B Sponsorship