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Join arenaflex: Where Customer Excellence Meets Professional Growth
You Lead the Way. We've Got Your Back.
At arenaflex, we believe that when people and businesses have the right backing, they have the power to progress in incredible ways. When you join the arenaflex team, you become part of a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you—with benefits, programs, and flexibility that support you personally and professionally.
As an industry leader with a reputation built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount to our success. We are seeking a passionate and driven professional to join our Small Business Services team as a Customer Care Professional. This is more than just a job—it's an opportunity to be the face of arenaflex, creating positive interactions with small business owners every day while growing your skills through industry-leading training and ongoing coaching.
If you're ready to find your place in service and make a meaningful impact, we invite you to explore this exciting opportunity with arenaflex.
About the Role: Small Business Sales & Customer Care Professional
Are you someone who thrives on building relationships and helping others succeed? Do you have a passion for sales and customer service that drives you to deliver exceptional experiences? If so, our Small Business Sales and Customer Care Professional position might be the perfect fit for you.
In this role, you'll serve as a trusted advisor to small business owners and decision-makers, learning about their unique needs and recommending tailored arenaflex Small Business Solutions (SBS) products that help them grow and succeed. You'll combine your customer service expertise with your sales acumen to deliver comprehensive support while identifying opportunities to help clients access the tools and resources they need.
This position offers a hybrid work model, providing the flexibility to work both remotely and from our state-of-the-art Phoenix Desert Ridge Service Center. You'll receive comprehensive training—whether in-person or virtually—based on business needs, ensuring you have the knowledge and skills to succeed from day one.
What You'll Do Every Day
As a Customer Care Professional on our Small Business Sales team, your daily responsibilities will include:
- Engaging with Small Business Owners: Service inbound calls while actively engaging and consulting with small business owners and decision-makers. You'll take the time to learn about their specific needs, challenges, and goals to provide personalized recommendations.
- Product Expertise: Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of arenaflex Small Business Services. You'll become an expert in our diverse portfolio of solutions designed specifically for small businesses.
- Sales Excellence: Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections professionally, and closing sales effectively. You'll help businesses find the right products to meet their needs.
- Extraordinary Customer Care: Provide exceptional customer service by responding to questions concerning accounts in a fast-paced, structured customer care environment. Every interaction is an opportunity to create a memorable experience.
- Documentation & Compliance: Document necessary account information accurately according to established policies and procedures. You'll maintain the highest standards of integrity and compliance in all your interactions.
- Regulatory Adherence: Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices. Your commitment to ethical standards protects both our customers and the organization.
What We're Looking For: Essential Qualifications
To be successful in this role, you'll need:
- Customer Service Experience: A minimum of two years of customer service experience with a genuine passion for building customer loyalty. You should demonstrate exceptional listening skills, consultative relationship-building abilities, resourcefulness, and strong written and verbal communication.
- Sales Background: Proven success in a customer service and sales environment for two years or more. You should have a track record of meeting targets and exceeding customer expectations.
- Multitasking Abilities: The capability to work in a fast-paced, metric-driven environment with proficient multitasking skills and easy navigation in web-based systems and applications.
- Education: High school diploma or equivalent required. We offer education benefits to support your continued professional development.
- Availability: The hours of operation for this position are Monday through Sunday, 7:00 AM EST to 1:00 AM EST. You must be available for an 8-hour shift within these operating hours.
Preferred Qualifications
While not required, the following qualifications would be advantageous:
- Small Business Experience: Experience owning or working in a small business is a strong plus. Understanding the unique challenges and needs of small business owners will help you connect with customers more effectively.
- Financial Services Background: Previous experience in the financial services or credit card industry can be beneficial, though comprehensive training will be provided.
- Technical Proficiency: Familiarity with CRM systems and other customer relationship management tools.
Skills & Competencies for Success
At arenaflex, we value colleagues who bring a combination of technical skills and interpersonal strengths. The ideal candidate will possess:
- Communication Excellence: Outstanding verbal and written communication skills, with the ability to explain complex concepts in simple, understandable terms.
- Active Listening: The ability to truly hear customers, understand their needs, and respond appropriately to build trust and rapport.
- Problem-Solving Abilities: Resourcefulness in finding solutions to customer challenges, thinking creatively to overcome objections.
- Resilience: The capacity to remain positive and professional in challenging situations, maintaining composure under pressure.
- Adaptability: Comfortable with change and able to quickly learn new processes, products, and technologies.
- Team Player: Committed to working collaboratively with colleagues to achieve team goals and uphold company values.
- Integrity: Unwavering commitment to ethical behavior and compliance with regulatory requirements.
Career Growth & Learning Opportunities
At arenaflex, we believe in investing in our colleagues' professional development. When you join our team, you'll have access to:
- Industry-Leading Training: Comprehensive initial training that covers product knowledge, sales techniques, customer service skills, and compliance requirements. You'll learn what it means to continually set the standard for world-class, customer-first service.
- Ongoing Coaching: Continuous coaching and development opportunities to help you refine your skills and advance your career. Your growth is our priority.
- Career Development Pathways: Opportunities to explore various career paths within arenaflex, including leadership roles, specialized positions, and cross-functional opportunities.
- Education Benefits: Access to tuition reimbursement and educational assistance programs to support your continued learning and professional growth.
- Skill Building: Regular opportunities to develop new skills through workshops, webinars, and hands-on experience.
You'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.
Work Environment & Company Culture
At arenaflex, we foster an environment where everyone is seen, heard, and feels like they belong. Our culture is built on mutual respect, collaboration, and a shared commitment to excellence.
Flexible Working Model
We support our colleagues with the flexibility they need to thrive, professionally and personally. That's why we offer arenaflex Flex, our enterprise working model that provides greater flexibility while preserving the important aspects of our unique in-person culture. Depending on the role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days), or fully virtually.
For this position, you'll work in a hybrid model from our Phoenix Desert Ridge Service Center. After the first 90 days, you'll transition into the hybrid arrangement, combining remote work with regular on-site collaboration.
Inclusion & Diversity
We believe that diverse teams are stronger teams. arenaflex is committed to creating an inclusive workplace where all colleagues can bring their authentic selves to work. We value different perspectives, backgrounds, and experiences, and we actively work to ensure everyone has equal opportunity to succeed.
Wellbeing Support
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.
Compensation & Benefits
We offer a comprehensive benefits package designed to support your financial security, health, and personal growth:
- Competitive Pay: The hourly range for this position is $20.00 to $21.65, plus eligibility for bonus incentives. Your pay will be determined based on your location, experience, and other job-related factors.
- Retirement Savings: 6% Company Match on retirement savings plan to help you build your financial future.
- Financial Wellness: Free financial coaching and financial well-being support to help you make informed decisions about your money.
- Health Insurance: Comprehensive medical, dental, vision, life insurance, and disability benefits for you and your family.
- Parental Leave: 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy. We support families at every stage.
- Wellness Facilities: Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Mental Health Support: Free and confidential counseling support through our Healthy Minds program, prioritizing your mental and emotional well-being.
- Career Development: Extensive training and development opportunities to help you grow professionally and advance your career.
For a full list of arenaflex benefits, visit our Colleague Benefits Site.
Join Us: Let's Lead the Way Together
If you possess the experience, skills, and share our values of providing remarkable experiences for customers and selling products to meet the needs of our clients, then we look forward to receiving your application and speaking with you.
At arenaflex, you'll do meaningful work that makes a real difference in the lives of small business owners and entrepreneurs. You'll be part of a team that truly cares about customers and each other, and you'll have the support you need to succeed.
Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue visa sponsorship for these positions.
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Ready to take the next step in your career? Apply today and let's lead the way together!