Job title: Customer Care & Support Specialist (m/f/d) – EV Charging
Location: Germany (remote)
Job reference #: 33220
Contract type: Permanent
Language requirements: German (native or C1) and English (C1). Italian is a plus.
Plenitude On The Road (POTR) is looking for a motivated Customer Care & Back Office Specialist to support our daily operations in the fast-growing electric vehicle charging industry.
Part of the Eni Group, POTR is a leading charging infrastructure operator in Italy and is rapidly expanding across Germany, Austria, Switzerland, France and Spain.
You will be part of the Germany & Austria Region (DAT), based in Germany, with occasional meetings at POTR headquarters in Italy and at regional offices in Germany and Austria.
In this role, you will contribute to customer operations, back-office processes and internal coordination with technical, operational and business development teams. You will also support project-related activities and ensure high-quality customer communication and documentation, particularly for German-speaking users.
This position offers an excellent opportunity for someone at the beginning of their career who is keen to gain experience in customer operations, e-mobility and energy infrastructure.
The role requires excellent verbal and written communication skills in German, as well as very good verbal and written skills in English. Knowledge of Italian and other European languages will be considered an advantage.
About Plenitude On The Road S.R.L.
Plenitude On the Road is Plenitude’s dedicated company for electric mobility, playing a central role in the transition to sustainable transportation across Europe. It focuses on expanding electric vehicle (EV) charging infrastructure and provides certified electricity from 100% renewable sources, guaranteed by European origin certifications. Operating both as the owner and manager of its charging network and as a service provider for EV users, Plenitude On the Road ensures a seamless, reliable and sustainable charging experience. With a rapidly growing presence, Plenitude On the Road is active in eight countries - Italy, France, Germany, Austria, Switzerland, Spain, Slovenia and Romania - and is expanding into Greece, Portugal, Croatia and Serbia. We install charging stations, manage the network and offer comprehensive e-mobility services, helping shape the future of clean transportation across Europe. Become part of a global energy tech company committed to achieving carbon neutrality by 2050. We invest in people’s growth and innovation. We foster continuous learning, value diversity and inclusion and promote flexible work arrangements with a strong focus on well-being and work-life balance.
Main responsibilities:
Customer Care Coordination
Back Office Operations
Invoice & Financial Administration
Business Development Support
Project & Engineering Support
Process Improvement
Skills and experience required:
What we offer:
If you are interested in joining our team, we can offer a challenging opportunity within one of the most ambitious EV charging network developments in the DAT area. This opportunity will allow you to:
How to apply:
Applications are only accepted through our online application system
Please upload your CV in English
About Eni
Eni is a global energy company operating in 61 Countries, with over 30,000 employees. Originally an oil & gas company, it has evolved into an integrated energy company, playing a key role in ensuring energy security and leading the energy transition. Eni's goal is to achieve carbon neutrality by 2050 through the decarbonization of its processes and of the products it sells to its customers. In line with this goal, Eni invests in the research and development of technologies that can accelerate the transition to increasingly sustainable energy. Renewable energy sources, bio-refining, carbon capture and storage are only some examples of Eni's areas of activity and research. In addition, the company is exploring game-changing technologies such as fusion energy – a technology based on the physical processes that power stars and that could generate safe, virtually limitless energy with zero emissions.
Working at Eni
At Eni we believe in enterprising people, capable of making a difference and making their contribution with passion and innovation, to respond to the global challenges of the energy transition. For us, the skills and attitudes of each individual, continuous training, and diversity and inclusion are fundamental. We promote flexible ways of working with particular attention to well-being, welfare and work life-balance. Eni will evaluate applications considering plurality and diversity as sources of enrichment. If your application is assessed to be among those most in line with the required profile, you will be contacted to continue the selection process. Whatever your ambition, at Eni you can find the tools to make it happen.
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