CompanyCam is a photo documentation and productivity app designed for contractors in various industries. The Customer Onboarding Manager will support onboarding and customer enablement to ensure strong customer experiences and long-term retention, collaborating closely with various teams to deliver high-quality onboarding and support.
Responsibilities
- Serve as a primary point of contact for customer support, responding to tickets with timeliness, accuracy, and strong attention to detail
- Proactively engage new customers to drive onboarding momentum and ensure successful implementation
- Schedule and coordinate onboarding sessions in partnership with Technical Account Managers
- Deliver product trainings and walkthroughs to help customers confidently use platform features
- Triage customer issues and escalate more technical questions to appropriate internal teams
- Maintain accurate records of customer interactions, issues, and resolutions within CRM and support systems
- Identify patterns in customer questions and feedback, surfacing insights to improve product, processes, and customer experience
- Support the creation and maintenance of onboarding materials, help documentation, and internal resources
- Leverage AI tools to improve response quality, summarize interactions, and increase workflow efficiency
- Collaborate cross-functionally with Customer Success, Support, and Product teams to ensure a seamless customer experience
- Contribute to process improvements that enhance onboarding efficiency, support quality, and customer satisfaction
Skills
- 1–2 years of experience in a customer-facing role such as support, onboarding, SDR, or BDR, ideally within a SaaS or technology environment
- Comfort leading customer calls, trainings, or product walkthroughs
- Experience using CRM or support tools such as HubSpot or similar platforms
- Strong written and verbal communication skills
- Highly organized with strong attention to detail and follow-through
- Customer-first mindset with a genuine desire to help users succeed
- Ability to manage multiple priorities in a fast-paced environment
- Comfort leveraging AI tools to improve productivity and communication
- A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving
- A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems
Benefits
- Meaningful equity
- Other benefits
Company Overview
CompanyCam provides photo documentation and communication tools for contractors to organize and manage job sites. It was founded in 2014, and is headquartered in Lincoln, Nebraska, USA, with a workforce of 201-500 employees. Its website is https://www.companycam.com.