Customer Service Advocate

MetLife is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management. The Customer Service Advocate will handle inbound customer service inquiries, resolve complex customer issues, and deliver exceptional service experiences to customers with various insurance and financial service products.

Responsibilities

• Respond to customer requests via telephone or email, providing excellent service to MetLife’s customers who have insurance or other financial service products or benefit plans and providing solutions that best match the customers’ needs
• Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc
• Efficiently process transactions and refer requests for other policy modifications to appropriate areas
• Track responses to ensure completion
• Enhance and strengthen the relationship between the customer and MetLife using effective communication skills, keen listening skills and empathy
• Support special product and/or service campaigns as needed, or if solicited by the customer
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry
• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills

Skills

• New hires should live a commutable distance from the site the role is posted in
• 1+ years of customer service experience
• Flexible to work specific shifts during hours of operation between 8 AM and 11 PM ET, Monday through Friday; must be flexible regarding the ability to work overtime & shift worked, which may change based on business need
• This role has mandatory paid training starting on June 1st. Candidates must be available and present for all training days
• High School diploma or GED equivalent
• Some college, or professional certification
• Insurance or Financial Services industry experience or Product specific experience
• Prior Call Center experience is highly preferred
• A demonstrated ability to learn quickly and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions
• A passion for serving customers and a personal commitment to following through in a dynamic, challenging environment
• Strong computer/keyboard skills as well as solid math, analytical and critical thinking skills
• Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife

Benefits

• Comprehensive health plan that includes medical/prescription drug and vision
• Dental insurance
• No-cost short- and long-term disability
• Company-paid life insurance
• Legal services
• Retirement pension funded entirely by MetLife
• 401(k) with employer matching
• Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
• Employee Assistance Program (EAP)
• Digital mental health programs
• Parental leave
• Paid time off
• Paid holidays
• Volunteer time off
• Tuition assistance

Company Overview

Company H1B Sponsorship