Customer Service Representative

Englert Inc is a company known for its innovative LeafGuard® brand gutter system. They are seeking a Customer Service Sales Representative who will engage customer prospects, provide solutions to boost revenue growth, and develop strategies to achieve sales goals while maintaining excellent customer relations.

Responsibilities

• Responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call
• Be knowledgeable about our company products and services
• Identify prospective customers, lead generation and conversion
• Contact new and existing customers to discuss needs
• Emphasize the features of products to highlight how they solve customer problems
• Answer questions about the products
• Make outgoing calls to confirm appointments
• Manage call outgoing call follow ups
• Incoming calls and responding to customers’ requests
• Book appointments with a high degree of data accuracy
• Maintain excellent written and verbal communication skills on a consistent basis
• Identify and escalate issues to supervisors
• Responsible for adapting to fast-changing guidelines with customers
• Educates clients by explaining procedures, answering questions, providing information
• Maintains and improves quality results by adhering to standards and guidelines
• Keep abreast of best practices and promotional trends

Skills

• High school graduate or G.E.D
• A minimum of one year's experience in an inbound/outbound contact center or customer service is preferred
• Excellent oral and written communication skills
• Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
• The ability to type at least 30 words per minute or 10000 keystrokes both alpha and numeric is preferred
• Experience in providing exceptional customer service and maintaining established quality requirements
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, communication, and negotiation skills
• Must have strong selling ability over the telephone
• Ability to overcome objections and gain customer commitment
• Relationship management skills and openness to feedback
• Maintain reliable transportation to ensure punctuality for shifts
• Ability to have a flexible schedule during peak season
• Subject to background check
• Must also be available to work various shifts between the hours of 730 AM To 1100 PM from Monday to Sunday (40 hours a week)
• Active Listening, Problem Solving, Time Management, Adaptability and Confidence

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