Vego Garden is a leading brand in raised garden beds, dedicated to making gardening accessible and sustainable. They are seeking a highly adaptable Customer Service Representative to provide outstanding service and support to their valued customers.
Responsibilities
- Represent Vego Garden's high customer service standards with enthusiasm and passion
- Identify and assess customers' needs to achieve satisfaction
- Leverage strong digital literacy abilities to operate our digital platforms (Shopify, Freshdesk, NetSuite)
- Execute the key administrative data entry into customer records with high attention to detail
- Assist customers with updated documentation regarding orders and refunds
- Provide expert answers to customer inquiries through multiple channels (Phone, Email, Chat)
- Resolve customer issues impacting their satisfaction using creative solutions
- Comply with Company policies and procedures
- Perform all other duties as assigned
Skills
- Ability to provide exceptional service to Vego Garden customers
- A reliable, flexible, client-focused service professional with strong digital literacy abilities
- A team player with strong interpersonal and communication skills
- High attention to detail in both verbal and written forms
- Prior call center experience preferred
Benefits
- Flexible Paid Time Off
- 12 PTO days per year, accrued bi-weekly, with incremental increases annually
- 7 paid Holidays
- 401k contribution match of 4%
- Comprehensive Medical, Dental, Vision, and Life insurance plans
- The Company pays 100% of premiums for its employees for Dental, Vision, Life, and select Medical plans
- Toll Roads Allowance of $100 per month
- Phone Allowance of $50 per month
- Company-sponsored breakfasts and lunches
- We offer great culture, supportive leadership, engaging activities, employee appreciation, and other perks that make every day at work more rewarding!
Company Overview
Raised garden beds are renowned for offering complete control over the health of the soil which you are using for plantation. It was founded in 2020, and is headquartered in Houston, Texas, USA, with a workforce of 51-200 employees. Its website is https://vegogarden.com/.