Customer Service Representative

About WindshieldHUB
WindshieldHUB is one of the fastest-growing on-demand service platforms in the United States, specializing in auto glass repair and replacement. We take pride in combining advanced technology with a human touch to
deliver a seamless customer experience nationwide. With over 1 million customers served, we continue to grow by investing in people who are passionate about making a difference.

What We’re Looking For
We are seeking fluent English-speaking Customer Service Representatives based anywhere in Colombia.
As the face of WindshieldHUB, you’ll help customers across the U.S. with inquiries, service scheduling, and support. This is a virtual work position, but professionalism, communication, and customer satisfaction are expected at the highest level.

Key Responsibilities

• Handle inbound and outbound customer calls with a high level of accuracy and empathy.
• Guide customers through the booking process and answer service-related question
• Resolve issues or escalate when necessary using established protocols.
• Assist customers with navigating our website and digital tools.
• Manage time effectively while meeting key performance indicators (KPIs).
• Work in coordination with internal departments to support customer needs.
• Deliver a service experience that promotes brand loyalty.

Requirements

• Minimum 2 years of experience in a customer service role.
• Fluency in English (C1 or C2 level required).
• Prior experience virtual home in a customer-facing role.
• Familiarity with CRMs or customer support platforms (Zendesk, Freshdesk,
• etc.).
• A strong work ethic, punctuality, and organizational skills.
• High-speed internet, a reliable desktop or laptop, and a noise-canceling
• headset.
• A quiet and dedicated workspace at home to handle calls without
• interruptions.
• Availability for morning, afternoon, or evening shifts, including weekends if
• needed.

What We Offer

• Weekly pay in USD.
• Fully Virtual work — no commuting.
• Paid training and continuous development opportunities.
• A positive and collaborative team environment.
• The opportunity to grow with a U.S.-based company expanding globally.

Join WindshieldHUB
We’re not just hiring a voice — we’re hiring the future of our customer experience.If you are committed, tech-savvy, and ready to bring your best energy to a fast-paced role, apply now and take the first step in building your career with WindshieldHUB.

Equal Opportunity
WindshieldHUB is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.