Allergan Aesthetics, an AbbVie company, develops and markets leading aesthetics brands and products. They are seeking a Customer Service Representative II to support the Facial Aesthetics department by handling inquiries and processing orders for their products while providing exceptional customer service.
Responsibilities
- Receive and answer 60-80 customer inquiries regarding product orders, order status, lot number research, physician certification, product returns, requests for credits, product search, and pricing and services offered
- Ability to use critical thinking skills to resolve inquiries to meet service levels
- Support additional projects and requests as needed
- Partner with sales and other operational departments to provide exceptional customer service within designated service levels to complete order transactions and other informational call follow up
- Deliver an excellent customer experience, while acting in a professional and courteous manner
Skills
- Experience working with MS Office
- Attention to detail and ability to multitask
- Effective communication skills
- Associate Degree OR High School Diploma and equivalent relevant experience
- SAP, CRM, Salesforce, or Business Systems experience preferred
- Medical Device or Pharmaceutical experience strongly preferred
Benefits
- Paid time off (vacation, holidays, sick)
- Medical/dental/vision insurance
- 401(k)
Company Overview
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. It was founded in undefined, and is headquartered in Irvine, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.allerganaesthetics.com.Company H1B Sponsorship
Allergan Aesthetics, an AbbVie Company has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2023, 16 in 2022, 14 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.