HealthStream is the leader in healthcare workforce solutions, dedicated to enhancing the quality of healthcare. As a Customer Service Specialist I, you will provide exceptional customer service and product support, ensuring a positive experience for clients while developing your career skills.ResponsibilitiesYou will be responsible for adhering to all HealthStream security policies, procedures, and assigned trainingProvide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come upTroubleshoot and diagnose reported problems and work to understand and correct problemsBuild strong relationships with your colleagues and with customers, communicating in a timely, professional, and respectful mannerIdentify, test, and verify issues, providing the development team with clear documentationProvide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiativesParticipate in testing new features and releasesSuggest recommendations for product enhancements utilizing data and customer feedbackSkillsYou have at least one year of experience in a technical help desk or technical support roleA bachelor's degree in a related discipline is preferredEducation requirements may be waived based on practical experiencePractical knowledge of the healthcare industry a definite plusYou have an extraordinary, charismatic phone presence; excellent written communication, and can relay information clearly, concisely and thoughtfullyYou are a problem-solver, skilled in prioritization, and you take ownership in the work that you doYou know your audience and can effectively communicate resolutions with both non-technical and technical customersYou have a natural ability to work through technical difficulties, determine the root issue, and provide resolution beyond the issue or question proposedYou can make complex topics easily digestible by breaking them down into manageable partsYou display active listening skills and are an empathetic customer advocateYou have an insatiable curiosity for learning how things workYou have a working knowledge of Microsoft operating systems and are familiar with tools like Salesforce and Microsoft TeamsA basic understanding of SQL is a plusYou can work a flexible 8-hour schedule, providing coverage between 7 AM 7 PM CST, Monday through FridayYou are a team player working towards a common goal and you hold your colleagues to the same level of quality and elevated standardsYou may not always have the answer, but you are willing to go above and beyond to find a solution for a customer or provide a clear understanding of the steps we are takingBenefitsMedical, Dental and Vision insurancePaid Time OffParental Leave401k and RothFlexible Spending AccountHealth Savings AccountLife InsuranceShort- and Long-Term DisabilityMedical Bridge InsuranceCritical Illness InsuranceAccident InsuranceIdentity ProtectionLegal ProtectionPet InsuranceEmployee Assistance ProgramFitness ReimbursementCompany OverviewHealthStream is a HealthTech company that provides training, credentialing, and workforce management software for healthcare organisations.. It was founded in 1990, and is headquartered in Nashville, Tennessee, USA, with a workforce of 501-1000 employees. Its website is http://www.healthstream.com.Company H1B SponsorshipHealthStream has a track record of offering H1B sponsorships, with 35 in 2025, 28 in 2024, 18 in 2023, 49 in 2022, 22 in 2021, 23 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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