Fresho is a fast growing tech scale-up on a mission to transform the food industry for the benefit of people and the planet. The Customer Software Implementations Associate will support new suppliers in onboarding to Fresho's platform, ensuring a smooth customer experience while learning about software implementation in a dynamic environment.
Responsibilities
- Assist with supplier onboarding tasks including data preparation, platform configuration, and system setup
- Support onboarding activities using structured processes, checklists, and onboarding plans
- Help ensure onboarding timelines, milestones, and tasks are tracked and kept up to date
- Support communication with suppliers via email, calls, and training sessions
- Assist in onboarding sessions by helping customers follow along and answering basic questions
- Escalate issues, risks, or delays to senior team members when needed
- Maintain and update onboarding trackers, tools, and internal systems
- Prepare supplier summaries and onboarding materials
- Support scheduling, coordination, and internal follow-ups
- Assist in preparing for internal and cross-functional meetings
- Organise supplier and launch feedback into structured formats
- Collaborate with Sales, Product, and Support teams to help ensure a smooth onboarding experience
- Participate in onboarding training and actively build knowledge of Fresho’s platform and processes
- Practice onboarding tasks under guidance and supervision
- Continuously improve through feedback, coaching, hands-on tasks, and internal learning resources and support
Skills
- 1-2 years of previous relevant job experience in a customer-facing, administrative, or operational role
- Experience in roles that involve customer-facing customer interaction, coordination, problem-solving, or managing multiple tasks and timelines - such as hospitality, retail, support, software/tech, or admin
- Excellent communication skills, with confidence engaging with customers and teammates
- Highly organised, with good attention to detail, process driven, strong follow-up discipline
- Comfortable managing multiple tasks and projects
- Can demonstrate examples of their proactive, can-do attitude in learning new jobs and skills
- Comfortable working in a fast-paced, evolving environment that comes with joining a company at this stage of their growth
- Tech-savvy and comfortable using tools like Google Workspace, Slack, Aircall, and a CRM (e.g. Salesforce/HubSpot)
- Working proficiency and experience in Excel or Google Sheets (e.g. able to manage data, use formulas, and maintain accuracy)
- Foundational Excel or Google Sheets skills
- Coachable, curious, and quick to learn - including learning Fresho's product and market, onboarding processes, and adapting as we evolve
- Experience in foodservice, hospitality, wholesale, logistics, supply chain, or related industries
- Exposure to SaaS platforms, CRMs, or operational tools
- Experience supporting projects management
- Experience working in a team environment or collaborating across different functions
- Experience working with distributed/global teams or stakeholders across regions
Benefits
- Employee Share Option Plan (ESOP) so you can share in Fresho’s success
- 20 PTO days annually
- 10 days paid sick leave annually
- U.S. public holidays observed by Fresho
- Flexible health coverage with a $600/month tax-free employer contribution toward the plan of your choice
- 401(k) plan available for employee contributions
- Company-funded NY Disability & Paid Family Leave insurance
- LinkedIn Learning Subscription with weekly work time dedicated to growing new skills
- Mentoring program to help you grow and exceed your potential
- Flexible working with hybrid Teams
- Procaffeinating Wednesdays where the coffee’s on us + in office coffee machines
- Weekly fresh fruit in the office
- Regular socials (with snacks and drinks of course!)
- Fresho merch so you can look sharp in our branded swag
- Referral bonuses - invite your friends and get paid for it!
- Employee Assistance Program (EAP) to support your mental health and wellbeing
- CEO Book Club where role related e-books are on us
- Additional earning opportunities through Onboarding team-based incentive programs
Company Overview
The leading software for the food industry, creating a seamless ordering experience between food suppliers and the hospitality trade. It was founded in 2016, and is headquartered in Melbourne, Victoria, AUS, with a workforce of 51-200 employees. Its website is http://fresho.com.