Join the Ranks of a Pioneering SaaS Company Revolutionizing Internal Communication and Employee Engagement
Sociabble, a trailblazing SaaS platform since 2014, is on the lookout for a seasoned Customer Success & Account Manager to spearhead customer experience for US clients. As a fully remote role, this position offers the perfect blend of autonomy, challenge, and growth opportunities in a dynamic, international environment.
About Sociabble: Empowering Companies through Innovative Solutions
Sociabble was founded on the premise of transforming the way companies engage, inform, and influence their employees. With a presence in over 180 countries and a client list that includes global giants like Coca-Cola, Mars, and Accor, Sociabble has established itself as a leader in the Internal Communication, Employee Advocacy, and Employee Engagement SaaS market. The company's international roots, combined with its offices in Paris, Lyon, Boston, and Mumbai, foster a diverse and vibrant work culture that is both ambitious and benevolent.
At Sociabble, values such as simplicity, kindness, respect, exemplarity, fairness, and trust are not just ideals but the foundation upon which the company operates. The team is a mix of seasoned professionals and young talent, ensuring a culture of continuous learning and mentorship.
The Role: Driving Customer Success and Growth
As the Customer Success & Account Manager for US clients, you will be the linchpin in ensuring that our customers achieve their objectives through our platform. This role is a unique opportunity to grow in a collaborative, digital environment structured around two main pillars: Guidance and Advice to our Customers, and Project Management.
Key Responsibilities:
- Customer Guidance and Advice:
- Establish and nurture strong relationships with project managers and sponsors across various departments.
- Develop and implement "success plans" for projects, ensuring client objectives are met throughout the project lifecycle.
- Conduct training sessions and workshops to enhance customer success.
- Proactively monitor project health, sharing best practices and feedback.
- Drive renewals, upselling, and cross-selling opportunities to enhance Annual Recurring Revenue (ARR).
- Project Management:
- Oversee project launch timelines and liaise with internal technical teams during deployment.
- Supervise projects in "run" mode to ensure client goals are achieved.
- Advocate for customer needs with the Product Team to drive new feature development.
- Contribute to cross-functional projects aimed at enhancing the Customer Success Team's internal organization.
The Ideal Candidate: A Blend of Experience, Skills, and Passion
We're looking for a university graduate with a background in commercial, digital, or engineering fields, complemented by a minimum of 5 years of experience in Customer Success, Engagement Consulting, Change Management, or Account Management. The ideal candidate is self-motivated, result-oriented, and autonomous, with a proven track record of managing multiple projects and stakeholders.
Essential Qualifications and Skills:
- A minimum of 5 years of relevant experience.
- Proven capability in managing multiple projects and handling the full sales cycle (renewals, upsell, cross-sell, negotiation).
- Mastery of basic planning standards (Gantt, etc.) and High Touch portfolio management.
- Proficiency in new technologies, SaaS, and digital transformation.
- Adept in internal communication, social networks, and community management.
- Strong service orientation with analytical and synthesis skills.
Preferred Qualities:
- A strong taste for new technologies and the SaaS world.
- Desire for a role with strong responsibility and freedom of initiative.
- Passion for working in an international, transparent environment with a globally recognized company.
- Alignment with Sociabble's values: kindness, ambition, humility.
Career Growth and Learning Opportunities
At Sociabble, you're not just taking on a role; you're embarking on a career journey. With a comprehensive onboarding process, regular workshops, and training sessions, you'll have ample opportunities to grow professionally. The company's commitment to continuous learning and development ensures that you're always equipped to tackle new challenges.
Work Environment and Culture
As a fully remote role based in Boston, you have the flexibility to work from anywhere while being part of a global team. Sociabble's culture is characterized by its international spirit, transparent communication, and a commitment to employee well-being. Regular team events, afterworks, and the annual Global Week keep the community connected and engaged.
Compensation and Benefits
Sociabble offers a competitive salary reflecting your skills and experience, along with a variable component based on performance. The company also provides a range of benefits designed for your well-being, including healthcare coverage, paid days off, and sick days. As a "Great Place to Work" certified company, Sociabble is committed to creating a positive and supportive work environment.
Why Join Sociabble?
If you're a motivated individual looking to contribute to a thriving team and grow with an ambitious and benevolent company, Sociabble is the place for you. With its strong values, innovative spirit, and global presence, Sociabble offers a unique opportunity to be part of a pioneering SaaS company that's making a difference in the world of internal communication and employee engagement.
Ready to Apply?
If you're excited about this opportunity and believe you're the right fit, we encourage you to apply. Our recruitment process is designed to ensure a fair and comprehensive evaluation of your skills and experience.
Recruitment Process:
- 45-minute call with Talent Acquisition (TA)
- Written exercise
- 1-hour interview with TA and your manager
- Simulation with TA and managers
- Reference check
Join Sociabble and be part of a journey that's all about empowering companies and individuals through innovative solutions. Apply now and take the first step towards a rewarding career with a global SaaS leader.
Apply Now