In today's hyper-connected world, data isn't just a business asset—it's the foundation of every strategic decision, every competitive advantage, and every innovation that shapes industries. At arenaflex, we exist to unlock the full potential of data, enabling organizations to transform raw information into actionable intelligence. As a growing Microsoft top-tier partner specializing in data management solutions, we are at the forefront of the Master Data Management (MDM) revolution, helping enterprises across the globe harness the power of their data to drive growth, reduce risk, and achieve operational excellence.
We are seeking an experienced and driven Customer Success Manager to join our dynamic Customer Success team. In this pivotal role, you will be the trusted advocate for our enterprise customers, guiding them through their data journey and ensuring they realize maximum value from arenaflex's MDM platform. If you are passionate about customer advocacy, thrive in a collaborative environment, and want to be part of a company that's shaping the future of enterprise data management, we want to hear from you!
Reporting directly to our Vice President of Customer Success, the Customer Success Manager will be responsible for maximizing customer adoption, retention, and expansion across a portfolio of approximately 50-60 enterprise software accounts. These accounts span multiple industries, customer segments (strategic, develop, and sustain), and operate under various license models (SaaS, subscription, and perpetual) and deployment models (SaaS, Platform-as-a-Service within customer cloud tenants, IaaS within customer cloud tenants, and on-premise deployments).
This role requires a unique blend of relationship management, strategic planning, and cross-functional coordination. You will work closely with value-added resellers (VARs), internal teams, and customer stakeholders to ensure successful platform adoption, mitigate churn risk, and identify expansion opportunities. The ideal candidate will be comfortable operating in a fast-paced, dynamic environment where customer outcomes are the ultimate measure of success.
Collaborate across arenaflex teams, functions, and VAR partners to ensure both new and existing customers are leveraging the arenaflex MDM platform to deliver tangible business value, including increased revenue, decreased costs, and reduced risk.
For new customers: Serve as the primary customer advocate from day one, ensuring project planning, kick-off, requirements documentation, implementation, and go-live remain on track. While not directly responsible for delivery, you will monitor cross-functional teams and alert leadership to potential risks or delays proactively.
For existing customers: Prioritize engagement based on customer segment to ensure optimal platform utilization and maximum benefit realization. Leverage support, professional services, partners, and leadership to ensure continued value delivery as customers evolve in their data management journey.
Achieve and exceed 95% gross retention of annual recurring revenue quarterly by ensuring customers realize tangible results through platform adoption.
Manage business-critical escalations by serving as the quarterback to bring together the right resources, assess situations, develop mitigation plans, and ensure execution to resolve customer challenges.
Proactively identify and mitigate risk by thoroughly understanding implementation/adoption status and solution significance within assigned accounts, leveraging cross-functional teams to help struggling customers achieve their data management goals.
Coordinate cross-functional arenaflex, partner, and customer resources to create enthusiastic customers who readily promote arenaflex to colleagues and peers.
Become a trusted advisor, guiding customers toward achieving business outcomes that matter to their organization. Leverage peers, cross-functional teams, and VARs to meet customer expectations throughout their journey.
Enable key stakeholders and executive sponsors within customer organizations to become "Data Heroes" by aligning cross-functional teams both internally and within customer accounts, empowering them to unleash the power of their own data.
Identify additional use cases for the arenaflex platform that drive platform expansion or conversion to SaaS models.
Develop a fundamental understanding of core business operations across multiple industries, leveraging documented customer results and case studies to promote additional use cases.
Recognize high-potential or high-risk accounts and engage cross-functional resources to develop strategic engagement plans, gain access to customer executives, and align arenaflex with customer strategic objectives.
At arenaflex, we believe that growth should be on YOUR terms. Through our company values, collaborative work environment, and individualized career development plans, you will grow here more than you would anywhere else. We invest in our people through continuous learning opportunities, mentorship programs, and exposure to cutting-edge data management technologies. As part of a Microsoft top-tier partner, you'll work with industry-leading tools and solutions while building expertise in one of the most critical areas of modern enterprise technology.
Our culture is the heartbeat of arenaflex. We have been repeatedly recognized as a Top Workplace in Atlanta by the Atlanta Journal-Constitution and have received national recognition as a Great Place to Work. We attribute this to our core values:
We take care of our team members so they can focus on what they do best:
Whether you choose to work remotely from anywhere in the US or join us in our Atlanta, GA office, you'll be part of a team that values collaboration, innovation, and results. We embrace flexible work arrangements while maintaining strong connections through regular team meetings, digital collaboration tools, and periodic in-person gatherings. Our hybrid model gives you the autonomy to design your work environment while ensuring you stay connected to your colleagues and the broader arenaflex community.
At arenaflex, we call our employees "Profisors" (yes, we'll keep this fun tradition alive—just imagine it means something wonderful!). We are a village of passionate professionals who want to see each other succeed. If you're looking for a place where your contributions matter, where you can grow professionally, and where you'll genuinely enjoy working with your teammates, you've found your home.
The data-enabled future is here. Let’s make it happen—together.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. arenaflex is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application because of a disability. Contact our HR team to discuss reasonable accommodations.
Now you can make it happen—join arenaflex today!