Odoo is an open-source enterprise resource planning (ERP) platform helping companies streamline their operations. The Customer Success Manager will guide clients through every stage of their Odoo journey, ensuring they effectively adopt and renew their subscriptions while building strong relationships.
Responsibilities
- Contact customers currently using Odoo
- Analyze clients' business operations and drive adoption
- Execute all phases of a subscription renewal plan
- Build and maintain relationships with clients
- Empathize with customer needs
- Be part of the entire sales cycle
Skills
- Bachelor's Degree or an equivalent combination of education and experience
- Fluency in English and French (professional or native/bilingual: reading, writing, and speaking)
- Experience negotiating and closing new business
- Passion for software products
- 1-2 years experience in sales
- Proficiency in G-Suite applications preferred
- Excellent communication skills
- Proven track record of exceeding quota
- Experience with ERP
- Experience in a SaaS company
- Available immediately
- An affinity for business operations
- Additional languages
Benefits
- Healthcare
- Dental
- Vision
- Life Insurance
- FSA
- HSA Matching
- 401K Matching
- Commuter Benefits
- PTO (Paid-time-off)
- Paid sick days
- Paid holidays
- Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
- $100 towards a work-from-home office setup
- Evolve in a nice working atmosphere with a passionate, growing team!
- Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
- Company-sponsored events for groups of 6+ employees
Company Overview
Odoo is an open-source business software that provides ERP and CRM solutions. It was founded in 2005, and is headquartered in Louvain-la-neuve, Vlaams-Brabant, BEL, with a workforce of 5001-10000 employees. Its website is http://www.odoo.com.