We believe feedback at work should be simple, useful, and continuous.
Small Improvements helps companies like Trivago, Blue Bottle Coffee, Whoop, and Zapier build feedback and performance processes that teams actually use, from day-to-day conversations to reviews, goals, and development.
Our platform brings everything into one place, making it easier for teams to stay aligned, track progress, and turn feedback into action. We’re also thoughtfully incorporating AI to support this, helping teams write better feedback, surface insights, and reduce manual work, without adding noise or complexity.
We’re a small, thoughtful team of 19, mainly based in Berlin with colleagues in the US. We care deeply about building a product that solves real problems for our customers while staying simple and human.
70% – Consultative Discovery & High-Touch Management
30% – Digital CS & Scaling
You build meaningful, long-term relationships with customers and go above and beyond to partner with them, caring deeply about their success with our tool.
You’re comfortable engaging with customers at all levels, developing trust, driving alignment, and translating goals into outcomes.
You’re highly adaptable and self-starting, always looking for ways to improve how you work. You’re comfortable with risk and uncertainty, and thrive working with team members across different cultures, time zones, and countries.
You think beyond individual accounts. You take what you learn from customer conversations and turn it into scalable programs, resources, and workflows that support customers without a dedicated CSM, ensuring they still feel guided and successful. You’re intentional about how you build for scale, starting with what works in practice and turning those patterns into repeatable, high-quality experiences.
You think beyond day-to-day customer work. You bring a point of view on what you’re seeing across your accounts and use that to influence how we improve the product and overall customer experience. This role goes beyond customer happiness and renewals. You’re helping shape how we grow.
You’re excited to work as part of a single Customer Team, without traditional handoffs between sales, implementation, and success. You’re comfortable owning the full customer journey while leaning into your strengths to create the most impact.
You prefer strict boundaries between Sales, Implementation, and Customer Success. We operate as one Customer Team and share ownership of the full customer journey.
You prefer staying in high-level conversations without getting involved in how ideas are implemented. In this role, you’ll help shape the approach and stay close to how it’s rolled out with customers.
Your instinct is to automate before understanding what works in practice. We build for scale, but it starts with learning from real customer interactions and turning that into repeatable systems.
You’re looking for a defined playbook for every scenario. We’re a small team, and how we work continues to evolve, and you’ll play a role in shaping that.
Autonomy and collaboration are highly valued at Small Improvements. We are not just a team but a close-knit community that values each other's input. I appreciate the freedom to take ownership of my work while collaborating closely with my colleagues. Whether working on individual projects or facing challenges together, the spirit of collaboration is always present.
Continuous learning and growth are some of the best things about working at Small Improvements. Here, we are encouraged to stretch ourselves, take on new challenges, and expand our skill set. Through workshops, training sessions, or simply learning from my peers, there is always an opportunity to grow and develop professionally.
Feedback and innovation are part of our culture. We are constantly working to improve, and giving/receiving feedback is something we practice often. For example, we took the MasterClass for Radical Candor with Kim Scott as a company. I appreciate that I can openly share my ideas and perspectives, knowing they'll be met thoughtfully. Being part of a team that values transparency, communication, and continuous improvement is incredibly rewarding.
This team lives by its values! I’m appreciated for my individual talents and knowledge. Despite being surrounded by extremely intelligent people from whom I learn every day, I feel that my feedback and input are just as valuable.
You will be free to advocate for organizational improvements and bounce ideas off your peers. Your ideas are extremely valuable to this team (even if they are partially implemented, turned down, or serve as the basis for even better ideas from one of your knowledgeable and helpful teammates). You’ll fit in wonderfully if you bring a spirit of innovation.
You will be given ample opportunities to take on cross-collaborative projects that interest you, are geared toward your individual growth, or reflect your particular skill set. You can also say no to projects or extra tasks that would stretch your bandwidth too thin or aren’t of interest to you, so that you can bring your full focus to the projects that will allow you to make the highest impact.
Every company says they prioritize work-life balance, but this is the real deal.