CorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software, and we are expanding internationally.
We are looking for an Implementation Specialist to drive successful customer onboarding and deliver high-quality implementations from presales through to adoption. You will work closely with the sales, CS team members and other internal stakeholders to ensure a seamless transition from sale to full platform adoption. Your role is key in managing the project details that contribute to timely customer onboarding and high post-implementation satisfaction.
Implementation & delivery
Support and coordinate end-to-end presales and implementation projects
Keep projects on track against key timelines (e.g. 60–120 day implementations)
Ensure a seamless handover from Sales to Customer Success
Flag risks early and keep projects moving forward
Reporting & data
Keep CRM and internal systems accurate and up to date
Share regular updates on progress, milestones, and customer feedback
Capture insights to improve onboarding and post-implementation experience
Collaboration & improvement
Work cross-functionally to deliver a consistent customer experience
Contribute to playbooks and continuously improve how we implement
Help shape scalable processes as we grow
Customer support
Step in to support customers when needed, helping resolve issues quickly
Work with the team to improve support processes and response times
Deliver a smooth, high-quality experience at every touchpoint
Minimum 3 years’ experience in software implementation, project management or consulting, ideally in SaaS
Experience in mining industry will be highly regarded
Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred)
Proven track record of successfully implementing complex software solutions
Strong project management skills with ability to manage multiple implementations simultaneously
Excellent communication and presentation skills, with the ability to engage stakeholders at all levels
Technical aptitude with the ability to quickly learn and become proficient in new technologies
Experience working in a global team environment and collaborating across time zones
Problem-solving mindset with a talent for finding creative solutions to customer challenges
Experience with CRM and project management tools
Fluent in English and Portuguese (written and spoken)
Spanish is highly preferred
If you are keen to bring your A-game to a tech-forward startup, we invite you to submit an expression of interest with your CV and cover letter.
Have questions? Reach out to us at [email protected]
We appreciate your hustle, but we’re not engaging agencies right now. Want to be on our radar for the future? Email [email protected]