Customer Success Specialist

Flywheel is a company that provides digital commerce solutions for leading brands. They are seeking a Client Success Specialist to support clients in optimizing their digital commerce strategies while developing expertise in customer success and advertising capabilities.

Responsibilities

• Own customer onboarding journeys and provide strategic recommendations via virtual meetings and in-app guidance to drive product adoption
• Respond to customer queries via email and Intercom with tailored guidance and expertise
• Design and maintain internal knowledge databases, training materials, and Help Centre articles
• Manage advertising campaigns including keyword/targeting selection, budgeting, audience curation, and reporting
• Analyze seasonal trends (ie. Tentpole events) and customer metrics (ie. Market share, rank, etc.) to inform client strategies
• Extract insights from reporting dashboards and spreadsheets to drive data-backed recommendations
• Identify and implement process improvements to increase operational efficiency

Skills

• Experience in digital sales or media (brand, retailer, SaaS or agency side preferred)
• Mastery of Excel including pivot tables and advanced formulas
• Comfortable analyzing dashboards and extracting insights from data
• Detail-oriented with strong project management and organizational skills
• Solution-oriented mindset that thrives in ambiguity
• Excellent communication and interpersonal skills with strong presentation abilities
• Collaborative team player with genuine ownership and accountability
• Innovative, scrappy, and independent thinker
• Bias for action with willingness to roll up sleeves and go the extra mile
• Ability to work effectively within tight deadlines while maintaining quality

Benefits

• Competitive paid time off, including annual leave plus paid public holidays
• Great learning and development opportunities
• Benefits that help you live your best life
• Parental leave and benefits
• Volunteering opportunities

Company Overview