Pacific Coast Fresh Company is a local, family-owned produce distributor that has proudly served our Pacific Northwest retail, wholesale and food service customers since 1977. As a Customer Success Specialist, you'll be the primary face and voice of the company to customers, handling requests and ensuring an excellent experience through various communication channels.
Responsibilities
- Communicate with customers through multiple channels — phone, email, live chat, in-person, and virtual meetings — to handle requests, orders, issues, and credits
- Drive customer retention through proactive communication and strategic support
- Research and resolve internal and external customer questions, issues, and concerns in a positive and professional manner
- Track key customer metrics and prepare reports to support decision-making
- Provide in-person and virtual training and coaching to internal and external customers, helping optimize use of the online ordering platform during onboarding and when new features launch
- Participate in testing online ordering updates and provide user feedback to support continuous improvement
- Review customer accounts weekly to ensure pricing accuracy and correct product offerings
- Utilize company systems and processes effectively to support business objectives
- Provide first-level online ordering support and maintain current knowledge of the platform
- Acquire and maintain strong product knowledge to best service customers
- Communicate regularly with the sales team, buyers, web support, and marketing to ensure consistent quality and service
- Work to achieve department KPIs and performance goals
- Assist with additional administrative tasks as needed
Skills
- High School education level
- Strong attention to detail with the ability to perform data entry with high accuracy
- Excellent problem-solving skills and the ability to work effectively in a fast-paced, multitasking environment
- Excellent written and verbal communication skills
- Ability to resolve issues in a friendly, professional manner
- Proficiency in MS Office, with emphasis on Excel
- Experience with ERP Systems or the ability to quickly learn new platforms
- Strong aptitude for technology, software support, and process improvement
- Availability for a Wednesday–Sunday work schedule with variable start times and two in-office days per week
- Pass a pre-employment drug screen and background check
- Experience with online ordering portals
- Familiarity with Produce Pro
Benefits
- Comprehensive benefit package including, medical, dental, vision, 401(k) and profit sharing plan as well as paid time off
- Immediate access to earned wages through Daily Pay
- Healthy, fresh produce you can eat or take home to your family through our generous employee purchase program
Company Overview
Pacific Coast Fresh Company (previously Pacific Coast Fruit Company) was founded in 1977 by Emil Nemarnik in the historic Produce Row of Portland, Oregon. It was founded in 1977, and is headquartered in Portland, Oregon, USA, with a workforce of 501-1000 employees. Its website is https://www.pcfreshco.com.