About careerzynith and the Opportunity
Are you passionate about transforming the educational experience for students across the country? Do you thrive at the intersection of technology, teaching, and meaningful relationship building? careerzynith is seeking a dynamic, mission-driven Customer Success Specialist – Higher Education EdTech Partner Success & Implementation to join our fully remote Customer Success team. In this pivotal role, you will serve as a trusted advisor, strategic partner, and dedicated champion for the colleges, universities, and secondary institutions that rely on careerzynith to deliver personalized, data-informed learning pathways to their students.
Our flagship EdReady platform empowers learners at every level to demonstrate college and career readiness, fill foundational skill gaps, and achieve academic success through personalized study pathways. As a member of the careerzynith Customer Success team, you will play a critical role in helping institutional partners unlock the full potential of this transformative educational technology. This is more than a customer service role — it is an opportunity to shape the future of personalized learning for students, instructors, and administrators from coast to coast. If you are energized by the prospect of working with educators, leading onboarding initiatives, and making a measurable difference in educational outcomes, careerzynith wants to hear from you.
Key Responsibilities
As a Customer Success Specialist at careerzynith, you will own the end-to-end partner journey for a portfolio of institutional clients, ensuring that each partner experiences a successful, sustainable, and growing relationship with our EdReady platform. Your core responsibilities will include, but are not limited to, the following:
- Primary Relationship Management: Serve as the principal point of contact for assigned institutional partners, building deep, trust-based relationships and assuming accountability for the overall health, satisfaction, and growth of each partnership.
- Consultative Engagement: Proactively engage prospective, new, and existing institutional partners through phone calls, email, virtual meetings, and occasional in-person visits to understand their unique needs, objectives, and challenges, then provide tailored guidance on implementation strategy and platform adoption.
- Training & Enablement: Deliver comprehensive training and ongoing support to institutional administrators, project leads, and faculty, equipping them with the knowledge and confidence to communicate EdReady's capabilities effectively to their user communities.
- Implementation Milestone Tracking: Monitor partner and student progress through key implementation milestones and platform engagement metrics, surfacing progress updates, identifying risk areas, and communicating findings to both institutional stakeholders and the broader careerzynith team.
- Reporting & Insights: Train partners on how to interpret and act upon meaningful reports, helping them understand student engagement trends, learning outcomes, and areas where additional support or intervention may be needed.
- Strategic Expansion: Continuously evaluate partner needs and develop creative tools, resources, and strategies to support successful product feature rollouts, deepen platform usage, and expand the impact of EdReady across the institution.
- Onboarding & Launch Support: Lead the onboarding process for new users — including students, instructors, and administrators — ensuring each cohort is fully prepared for a successful launch at the start of every semester, term, and academic year.
- Cross-Functional Collaboration: Partner closely with members of the Customer Success team, Regional Partnership managers, product specialists, and other internal stakeholders to identify, document, and continuously refine best practices for customer success across the organization.
- Issue Resolution & Satisfaction Management: Respond to partner inquiries and concerns in a timely, empathetic, and professional manner, consistently maintaining a high level of customer satisfaction and engagement.
- Portfolio Support: Support a diverse set of institutional partners, which may include those in specific geographic regions or those using careerzynith resources to advance a particular educational initiative.
- Retention, Expansion, & Referral Growth: Build and nurture relationships with the appropriate contacts at each institution, maintaining a forward-looking focus on partner retention, account expansion, and the cultivation of referral opportunities.
- CRM Stewardship: Maintain detailed, accurate records of all new and renewing business opportunities, partner interactions, and associated contacts within the careerzynith Salesforce CRM instance.
- Content Development: Create, curate, and maintain high-quality training materials, ensuring they are complete, accurate, up to date, and aligned with the latest platform features and partner needs.
- Other Duties as Assigned: Take on additional projects and responsibilities that contribute to the overall success of the Customer Success team and careerzynith mission.
Essential Qualifications
The ideal candidate will bring a blend of educational insight, technical aptitude, and exceptional interpersonal skills. To succeed in this role at careerzynith, candidates must demonstrate the following:
- Outstanding Virtual Communication Skills: Exceptional written and verbal communication abilities, with proven comfort and effectiveness engaging partners via phone, email, video conferencing, and other online collaboration tools.
- Strong Task & Time Management: Demonstrated ability to manage multiple priorities, projects, and partner accounts independently and efficiently, with strong organizational and follow-through skills.
- Cross-Functional Teamwork: Proven success collaborating with technical teams, teaching faculty, and administrative stakeholders in a professional, respectful, and solutions-oriented manner.
- Ability to Simplify Complexity: A knack for breaking down complex systems, data sets, and technical concepts into clear, accessible language for diverse audiences.
- Technical Proficiency: Comfort and proficiency with standard productivity software (Microsoft Office, Google Workspace), web-based platforms, and social media tools. Familiarity with learning management systems, CRM platforms (ideally Salesforce), and educational technology tools is highly valued.
- Educational Background & Insight: Experience with, or a strong understanding of, developmental education — including the roles of secondary and postsecondary institutions in supporting student success. Prior experience as a teacher or in educational administration is a strong plus.
- Mission Alignment: A genuine interest in advancing a national shift in educational practice — moving away from one-size-fits-all instruction toward personalized, technology-enabled learning pathways that meet each student where they are.
Preferred Qualifications
While not required, the following qualifications will help set you apart as a candidate for this role at careerzynith:
- Direct, hands-on experience with the EdReady platform or similar personalized learning, adaptive learning, or readiness assessment tools.
- Prior teaching experience at the secondary or postsecondary level, particularly in mathematics, developmental education, or related disciplines.
- Experience managing institutional accounts in a customer success, account management, or partnership role within the education sector.
- Familiarity with CRM systems (Salesforce preferred) and a data-informed approach to partner management.
- A background in curriculum design, instructional coaching, faculty development, or academic program administration.
Core Competencies for Success
Beyond the formal qualifications, the following competencies and personal attributes will be key to thriving in this role at careerzynith:
- Customer Empathy: A deep commitment to understanding and advocating for the needs of educators, administrators, and students.
- Proactive Problem Solving: A self-starter mindset with the ability to anticipate challenges, identify opportunities, and deliver creative solutions.
- Adaptability & Resilience: Comfort working in a dynamic, evolving environment where priorities may shift and new initiatives are embraced.
- Collaboration & Influence: A team-oriented attitude with strong interpersonal skills and the ability to build consensus and inspire action across diverse stakeholder groups.
- Continuous Learning: Intellectual curiosity, a growth mindset, and a passion for staying current on educational trends, edtech innovations, and best practices in customer success.
Career Growth & Learning Opportunities at careerzynith
At careerzynith, we believe in investing in our people. As a Customer Success Specialist, you will have access to a wide range of professional development opportunities, including:
- Mentorship and collaboration with seasoned Customer Success, Partnership, and Product leaders.
- Exposure to a national network of innovative educators, institutional leaders, and edtech pioneers.
- Ongoing training in customer success methodologies, EdReady platform mastery, and emerging educational technologies.
- Clear pathways for advancement into senior customer success, partnership management, training and enablement, or product specialist roles within careerzynith.
- A culture that encourages curiosity, experimentation, and the pursuit of bold ideas that improve student outcomes.
Work Environment & Company Culture
careerzynith is proud to be a fully remote organization that values flexibility, autonomy, and work-life integration. Our team members work from home offices across the country, supported by a collaborative, mission-driven culture that emphasizes trust, transparency, and shared purpose. We are passionate about educational equity and the power of personalized learning to change lives. Our culture is built on the following pillars:
- Mission First: Every team member is united by a shared commitment to expanding access to high-quality, personalized education for learners everywhere.
- Collaboration Over Competition: We win together, share knowledge openly, and lift one another up.
- Inclusion & Belonging: We celebrate diverse perspectives, lived experiences, and the unique contributions each team member brings to our work.
- Flexibility & Trust: We measure outcomes, not hours, and empower our team to do their best work in the way that works best for them.
- Continuous Improvement: We embrace feedback, iterate quickly, and never stop learning.
Compensation, Benefits & Perks
The Customer Success Specialist is a full-time, exempt position reporting to the Customer Success Manager. The role is fully remote, allowing you to work from a home office anywhere within the United States, with occasional travel required for partner visits, team gatherings, and industry events. careerzynith offers a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including:
- Competitive salary commensurate with experience and qualifications.
- Comprehensive medical and dental health insurance coverage.
- 403(b) retirement savings plan to help you plan for the future.
- Flexible Spending Account (FSA) options for healthcare and dependent care expenses.
- Disability and life insurance coverage for added peace of mind.
- Generous paid holidays and vacation time to recharge and refresh.
- Professional development support, including conference attendance, certifications, and learning resources.
- A remote-first work environment with the tools, technology, and support needed to thrive.
How to Apply
If you are ready to bring your customer success expertise, educational insight, and passion for personalized learning to a mission-driven organization that is reshaping the future of education, we encourage you to apply. Join careerzynith and become part of a team that is dedicated to helping every student find their path to success. Your work will directly impact the lives of educators and learners across the country — and your career will grow alongside the movement you help build.
Apply today and help us transform education, one student at a time, with careerzynith.
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