Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. The Customer Support Associate role focuses on resolving customer inquiries regarding Bluevine’s products, ensuring efficient and effective customer service while adapting to business needs.
Responsibilities
- Resolve small business owners’ questions and requests regarding Bluevine’s products via inbound calls, outbound follow-ups, emails, and/or chats
- Ensure customer requests are resolved efficiently and effectively while addressing the customers’ stated and unstated short-term & long-term needs
- You become an expert on up to two products within Bluevine and create added value and memorable experiences for every customer
- Leverage Bluevine’s innovative technology solutions and systems to process customer’s requests
- Meet or exceed performance expectations based on key performance indicators across customer experience, effectiveness, efficiency and other metrics
- Identify, resolve, and/or escalate risks and trends that may impact the customer experience
- Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements
- Be adaptable and flexible to support business needs, including short-term scheduling adjustments
- Be a part of creating a fun and engaging culture
Skills
- High school diploma or GED required
- 1-2 years of Customer Support experience including client-facing experience
- Candidates must be 18 years or older and adhere to all job requirements
- Strong written and verbal communication skills
- Adherence to a specific work schedule, as defined by management - shifts assignments are between 8AM-8PM ET Monday-Friday
- Work in a hybrid environment - In-office 2 days a week and at-home 3 days a week
- Distraction free work from home environment that has reliable internet access - 100 mbps
- Banking and financial experience are a strong plus
Benefits
- Excellent health coverage and life insurance benefits
- 401K with an immediate 3% company match
- PTO, Company Holidays, and Flexible Holidays
- Company-sponsored Mental Health Benefits, including 1:1 therapy
- Over $1,000 each year to spend on your personal wellness
- Monthly WFH stipends totaling over $1,000 annually
- Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents
- Access to financial coaches and education sessions
- Weekly catered lunches and fully stocked kitchen pantries
- Community-based volunteering opportunities
Company Overview
Bluevine empowers small businesses with innovative banking products designed for them. It is a sub-organization of BlueVine’s Invoice Factoring Business. It was founded in 2013, and is headquartered in Redwood City, California, USA, with a workforce of 501-1000 employees. Its website is http://www.bluevine.com.