Join the American Airlines Family and Take Your Career to New Heights
Are you ready to embark on a journey of endless possibilities, both at work and in your personal life? Look no further than American Airlines, where you'll have the opportunity to grow, develop, and become the best version of yourself. As a leading airline in the industry, we're committed to providing exceptional customer service and support, and we're looking for talented individuals like you to join our team.
About American Airlines
American Airlines is a world-renowned airline that has been connecting people and places for decades. With a rich history and a commitment to excellence, we're dedicated to providing top-notch service to our customers and creating a positive work environment for our employees. Our company culture is built on the principles of respect, integrity, and teamwork, and we're always looking for individuals who share these values.
Job Summary
We're seeking a highly skilled and motivated Customer Support Associate Analyst to join our team in Texas, USA. As a key member of our Data Innovation Group, you'll be responsible for providing first-level issue troubleshooting and support to our customers via phone. If you're passionate about delivering exceptional customer service and have a strong technical background, we want to hear from you!
Key Responsibilities
- Provide first-level issue troubleshooting and support to customers via phone for all hardware and software supported by our Advancements framework.
- Resolve issues that can be solved via phone and escalate more complex issues to certified help specialists.
- Offer first-level support to end clients for PC hardware and Network (Windows7/Windows XP environments) and Centralized computer (UNIX/IBM) environments.
- Conduct issue assurance for the Innovation areas, including Voice, WAN, LAN, PC, PC, Printer, Secret phrase Resets, Dab Lattice printers, and more.
- Collaborate with internal and external support teams and third-party vendors to identify and address core issues.
- Simulate or reproduce client issues to determine working troubles.
- Maintain daily attention to blackouts and issues framework wide.
- Escalate episodes to acceleration groups to ensure client goal.
- Provide timely communication (oral or written) to Level 2 help or other service personnel, as needed.
- Expeditiously consult with Level 2 help or other service personnel regarding quality issues to determine adequacy or strategy.
- Stay at work longer than required as needed and when approved.
- Maintain confidentiality regarding employee, company, and client information.
- Demonstrate commitment to and compliance with all company and departmental policies, procedures, and practices.
Requirements
Essential Qualifications
- Bachelor's degree or equivalent experience.
- 2+ years of help desk or customer support experience.
- 2+ years of troubleshooting experience with service desk environments.
- Knowledge and/or experience with inside server/centralized computer applications, such as Offers, QIK, IBM/TSO/TPX, and Staff.
Preferred Qualifications
- Apple certification (Apple Virtuoso).
- A+ Certification.
Skills and Competencies
- Strong relational, written, and verbal communication skills.
- Ability to perform multiple tasks in a fast-paced environment.
- Strong problem-solving and analytical skills.
What We Offer
At American Airlines, we're committed to providing our employees with a comprehensive benefits package and a supportive work environment. Here are just a few of the perks and benefits you can expect:
Benefits
- Medical benefits: On day one, you'll have access to health, dental, prescription, and vision benefits to help you stay healthy.
- Health Programs: We believe that you should be your best self - that's why our health programs provide you with the tools, resources, and support you need.
- 401(k) Program: Available upon enrollment, and, contingent upon the workgroup, business contributions to your 401(k) program are available following one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travels, and more.
Why You'll Love Working at American Airlines
At American Airlines, we're passionate about creating a positive and inclusive work environment that supports the growth and development of our employees. Here are just a few reasons why you'll love working with us:
- Opportunities for career growth and advancement.
- Comprehensive training and development programs.
- Competitive salary and benefits package.
- Flexible work arrangements and work-life balance.
- A culture of respect, integrity, and teamwork.
How to Apply
If you're ready to take your career to new heights and join a team of passionate and dedicated professionals, apply now for the Customer Support Associate Analyst position at American Airlines. We can't wait to hear from you!
Apply now and start your journey with American Airlines!
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