Conservice is a customer service-oriented company seeking a Customer Support Chat/Email Specialist to provide real-time support through chat and email. The role involves addressing customer inquiries, maintaining communication quality, and ensuring customer needs are met efficiently.
Responsibilities
- Address customer service emails
- Maintain availability in chat software and answer incoming chat requests
- Maintain high level of quality and customer service in all communication
- Keep management updated on e-mail volume and specific complaints or issues
- Communicate with clients and other departments as necessary
- Assure quality control of outgoing email
- Submit and follow up on personal EWOK submissions relating to emails and accounts
- Take on additional assignments or projects as needed
- Phone use: Inconsistent (up to 5% of a workday)
- Outbound calls to leasing offices as needed
Skills
- Experience in customer service or support roles
- Ability to manage multiple tasks in a fast-paced environment
- Strong written communication skills for email correspondence
- Proficiency in using chat software
- Ability to maintain high levels of quality and customer service
- Capability to communicate effectively with clients and other departments
- Attention to detail for quality control of outgoing emails
- Willingness to take on additional assignments or projects as needed
Company Overview
Conservice is the largest utility management and billing company in the United States. It was founded in 2000, and is headquartered in Logan, Utah, USA, with a workforce of 1001-5000 employees. Its website is https://www.conservice.com.