Welcome to arenaflex Direct to Consumer, where innovation meets entertainment in the dynamic world of premium streaming services. We are proud to be at the forefront of the streaming revolution, offering audiences around the globe unparalleled access to an incomparable collection of content from the world's most beloved brands and franchises. Our portfolio includes groundbreaking original programming, extensive libraries of hit series and movies, live television experiences, and content that spans genres and generations—from action-packed adventures to heartwarming family stories, from epic science fiction sagas to thought-provoking documentaries.
At arenaflex, we believe that exceptional customer experiences are the foundation of our success. Our Viewer Experience team is dedicated to ensuring that every interaction with our streaming platforms leaves our subscribers satisfied, engaged, and eager to continue their journey with us. We are searching for a passionate and experienced Customer Support Manager, Social Media to lead our social media support operations and help us set the standard for customer excellence in the streaming industry.
As the Customer Support Manager, Social Media at arenaflex, you will play a pivotal role in shaping how millions of viewers experience our brand across social media channels. You will oversee operations across our social media support channels, including Twitter, Facebook, and our in-app communication platforms, ensuring that every customer interaction reflects our commitment to excellence, empathy, and innovation.
This is a unique opportunity to join a team that thrives upon a legacy of storytelling excellence while embracing unconventional thinking and pushing the boundaries of what's possible in customer support. You will lead a talented team of Social Media Moderators, Specialists, and partner agents, driving performance excellence and ensuring consistent, high-quality customer experiences across all social touchpoints.
As a key leader within our Viewer Experience team, you will be responsible for the following:
To succeed in this role, you will need:
While not required, the following experiences and skills would be valuable in this role:
At arenaflex, we are committed to creating an inclusive, diverse, and innovative workplace where ideas and decisions from all people help us grow, innovate, create the best stories, and remain relevant in a constantly evolving world. We believe that our greatest asset is our people, and we invest heavily in their growth, development, and well-being.
When you join arenaflex, you become part of a team that is passionate about entertainment, dedicated to customer excellence, and committed to pushing the boundaries of what's possible. You'll work alongside talented professionals who share your commitment to creating extraordinary experiences for millions of viewers worldwide.
We offer a competitive compensation package that reflects the importance of this role and the value you will bring to our team. The hiring range for this position is $103,500.00 to $138,800.00 per year, with the base pay actually offered taking into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience. In addition to base compensation, we offer a bonus and/or long-term incentive units as part of the compensation package, along with the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
This position requires on-site presence in our hub locations. We have offices in prime locations that offer vibrant work environments and access to talented teams. While we value the flexibility of remote work, this particular role benefits from in-person collaboration and direct engagement with our teams.
Our offices are designed to foster collaboration, creativity, and community. We provide modern amenities, comfortable workspaces, and opportunities for cross-functional engagement with teams across the organization.
arenaflex and its Affiliated Companies are Equal Employment Opportunity employers, and we welcome all job seekers, including individuals with disabilities and veterans with disabilities. We believe that diverse perspectives and experiences make us stronger as an organization. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, please reach out to our accommodations team. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
If you are passionate about customer experience, thrive in dynamic environments, and want to be part of a team that is transforming the way the world consumes entertainment, we want to hear from you. Join arenaflex and help us create unforgettable experiences for viewers around the globe. Apply now to take the next step in your career with a company that values innovation, excellence, and the power of storytelling.