CW Documents Reviewer

PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education. The role of CW Documents Reviewer involves organizing and reconstructing borrower files in preparation for data entry and document storage, while addressing and resolving typical account issues.

Responsibilities

• Organize and reconstruct lender or borrower collateral and update COMPASS accordingly
• Identify and research basic level processing errors
• Resolve validation edits assigned by utilizing validation chart resolution along with training and experience
• Research and respond to basic business units questions in a timely and professional fashion
• Track daily work performed by logging daily activities
• Safeguard Non-Public Personal Information (NPPI), at all times
• Actively participate in team meetings offering input to discussion topics, sharing information that may benefit others, and taking meeting minutes
• Keep up to date on changing procedures within the department as they pertain to specific functions performed
• Participate in departmental cross-training initiatives to improve and expand working knowledge base

Skills

• High school diploma or equivalent
• Ability to communicate clearly and effectively
• Ability to work effectively in a team environment
• Ability to multitask
• Knowledge of a personal computer (PC)
• Ability to learn and understand Agency policies, procedures, and operations
• Ability to use basic office equipment (fax machine, copier, telephone, printer, etc.)
• Ability to use information systems and software
• Ability to understand and apply rules and regulations pertaining to department activities
• Basic Math Skills Required

Benefits

• You are eligible to enroll in the Bronze Medical Insurance plan from day one of employment
• Will be required to join the State Employees Retirement System

Company Overview